Patient Services Operations Manager

Pacific Tower Admin
1200 12th Ave S
Suite 901
Seattle, WA 98144, USA

Pacific Tower Admin
1200 12th Ave S
Suite 901
Seattle, WA 98144, USA

The Patient Services Operations Manager provides strategic and operational leadership for Patient Services Representatives (PSR) and Patient Services Representatives - Lead across multiple clinical sites. In partnership with Clinic Administrators of assigned sites, this role oversees all front office operations and direct leadership of assigned staff, including day-to-day oversight of clinic schedules to meet patient access needs. The Manager is responsible for optimizing patient care delivery and supporting a positive staff experience.

As a key member of the operations leadership team, this role partners with site leaders, clinical teams, and centralized departments to drive workforce development, operational excellence, and a culture of safety, accountability, and continuous improvement.

:
Pike Place Market, Ballard & Youth, Lake City, Magnuson, Housing & Health Outreach Team (7 housings clinics), and School-based Health Centers.

• Paid time off & paid holidays
• Retirement with contribution match
• Employee assistance program, & more!

• The target wage range for this position is $ 68,494.40 to $annually.
• Final offers are individually based on various factors, including skill set, years of experience, location, qualifications, work schedule and other job-related reasons.

• Provide direct supervision, coaching, and professional development for a regional team of 10-25 PSR, including PSR Leads.
• Lead recruitment, onboarding, training, evaluations, and corrective actions with HR and site leaders; coordinate and support onboarding and performance of staff including float pool staff and volunteers at assigned clinics.
• Conduct regular 1:1 meetings to support staff growth, retention, and performance.
• Foster a high-trust, inclusive work environment that encourages open dialogue, collaboration, and innovation.
• Monitor and adjust staffing and FTE levels across clinics based on operational needs, including same-day coverage coordination and long-term staffing planning. Collaborate with Clinic Administrators on scheduling, timekeeping, and workforce planning.
• Ensure direct reports complete required training, competencies, and documentation.
• Facilitate training and support staff in pursuing advanced skills and leadership pathways.
• Lead and/or facilitate staff and team meetings, including but not limited to creating agenda, tracking deliverables and minutes.

• Participate in organizational planning and policies or procedure development with central Operations team and leadership.
• Implement and monitor standardized workflows for all Patient Services front office operations, ensuring alignment with organizational standards and regulatory requirements.
• Monitor and adjust staffing across clinics based on operational needs, including schedule creation, same-day coverage coordination, and long-term planning.
• Ensure compliance with cash handling procedures and complete daily reconciliation.
• Complete required Front Office process and financial reports in a timely manner.
• Develop training materials and tools for staff. Conduct monthly Revenue Cycle Front Office operations training for new and current staff, in partnership with Director of Revenue Cycle and peer leaders.
• Use data and feedback to identify process improvement opportunities. Lead and/or support implementation of solutions to improve patient services operations efficiency, patient access, and clinical quality.
• Work with assigned clinic Lead teams to plan for long-term…