Billing​/Follow-up​/Cash Specialist

• Ensure assigned accounts are promptly and accurately billed and/or reimbursed
• Achieve documented team production expectations on assigned accounts, including daily management of WIP in all systems
• Conduct thorough follow-up and maintain clear, professional documentation while adhering to processes
• Apply compliant billing practices in accordance with regulatory and departmental requirements
• Use tools and resources, including payer websites, to assess claim status efficiently
• Escalate account concerns through appropriate documented internal and external channels
• Write and track reconsiderations and appeals professionally and efficiently
• Classify and post adjustments appropriately
• Review credit balances for accuracy and process resolution steps according to departmental standards
• Manage incoming correspondence in an organized, efficient, and effective manner
• Participate in daily huddles, team meetings, and ad hoc discussions
• Support team process improvements and objectives, including backing up team members as needed
• Provide timely customer service to payers, patients, families, staff from other departments, and co-workers
• Collaborate with departmental staff and utilize other resources appropriately

• Minimum of one year of professional or hospital billing or accounts receivable follow-up experience, OR minimum of two years experience in a Revenue Cycle role working primarily with payors, OR completion of the Seattle Children's Revenue Cycle Coordinator program or accredited medical billing/coding program
• Minimum of two years of experience in Windows environment
• Bachelor’s degree or certified medical billing credential such as CRCS, Certified Revenue Cycle Specialist preferred
• More than two years clinic or hospital billing or accounts receivable follow-up experience preferred
• Experience working with medical claims and electronic data interchange systems, e.g. Epic, Relay Health, Xactimed/Med Assets preferred
• Medical billing/coding experience preferred
• Basic project management experience preferred
• Must be physically based in Washington State

Demonstrates expertise in medical billing practices, accounts receivable follow-up, and compliance with regulatory requirements. Proficient in utilizing electronic data interchange systems and providing exceptional customer service within a revenue cycle environment.

• Medical Billing Experience
• Accounts Receivable Follow-Up
• Electronic Data Interchange Systems
• Certified Revenue Cycle Specialist
• Windows Environment Proficiency

• Medical Billing
• Accounts Receivable Management
• Claim Status Assessment
• Reconsiderations and Appeals Writing
• Credit Balance Review
• Process Resolution
• Documentation Management
• Project Management

• Professional Communication
• Team Collaboration
• Customer Service

• Certified Revenue Cycle Specialist
• Medical Billing Credential

• Revenue Cycle
• Billing Practices
• Regulatory Compliance
• Payer Websites
• WIP Management

• Epic
• Relay Health
• Xactimed
• Med Assets