Patient Financial Counselor

Description

This role is onsite.

At Swedish Health, we believe every patient deserves compassionate support and clear guidance throughout their healthcare experience. As a Patient Financial Counselor, you will play a critical role in helping patients understand their financial responsibilities, navigate payment options, and access the resources they need with confidence and dignity.

In this highly visible role, you will serve as a trusted resource for patients, families, physicians, and care teams by coordinating all aspects of financial obligations for private-pay patients. Through exceptional customer service and proactive problem-solving, you will help create a positive experience that supports both patient satisfaction and organizational excellence.

• Coordinate and manage all aspects of patient financial obligations for private-pay accounts

• Provide clear communication and education regarding financial responsibilities, payment options, and estimated costs of care

• Calculate, communicate, and collect patient deposit estimates in accordance with organizational policies

• Partner with physicians, clinical teams, and other stakeholders to address patient financial concerns and facilitate resolutions

• Respond promptly and professionally to patient inquiries, concerns, and complaints, ensuring issues are documented and resolved effectively

• Build positive relationships with patients and families by providing empathetic, customer-centered support

• Contribute to continuous improvement efforts by identifying opportunities to enhance service, processes, and patient experience

Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

• Associate's Degree --or--

• Additional experience may be substituted for no degree

• 3 years experience in patient financial services or medical billing in a hospital business office --or--

• 5 years of experience without degree

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our mission of improving the health and wellbeing of each patient we serve.

Located in the heart of downtown Seattle, Swedish Health offers the opportunity to work for one of the region's most respected healthcare organizations while enjoying the energy and convenience of an urban medical campus.

• A mission-driven culture focused on compassionate, patient-centered care

• Opportunities for professional growth, development, and career advancement

• Collaborative teams that value innovation, inclusion, and continuous learning

• Comprehensive benefits designed to support your health, well-being, and financial future

• The chance to make a meaningful impact on patients and families every day

• Convenient downtown Seattle location with access to public transportation, dining, and cultural amenities

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.

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