Program Director, Freestanding ER & Urgent Care

About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit

Company Description

About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence.

Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit


Job Description

POSITION OVERVIEW
The Program Director provides strategic and operational leadership for assigned ER/Urgent Care facilities, with responsibility for overall site performance, team leadership, and partner relationships. This role oversees day-to-day operations, drives operational and financial performance, and identifies opportunities to improve efficiency, patient experience, and business results. The Program Director leads and develops facility leadership and front office teams while working closely with the RVP of Operations, Medical Director, hospital partners, and other key stakeholders to ensure operational goals are achieved and high standards of service are maintained.

• Oversight and management of facility level operations for Free-Standing Emergency Room and Urgent Care Hospital Outpatient Department including but not limited to:
• Complete P&L responsibility for the facility(s)
• Integration of operations with all applicable hospital departments (i.e. Nursing, Radiology, Laboratory, etc.)
• Coordination and integration of Provider activities in concert with the Medical Director
• Ensure operational procedures are consistently maintained in facility
• Provide leadership and motivation to maintain patient oriented customer service culture
• Responsible for maintaining facility operational metrics in accordance with benchmarks set
• Coordination with hospital partner for clinical recruitment and training
• Serve as cultural champion facility(s)
• Management of facility department leadership staff for facility(s)
• Participate in regulatory and accreditation preparedness and survey process
• Participation in local marketing activities
• Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities
• Promote the value proposition of Intuitive through coaching the Clinical Managers and administrative staff through daily activities for partner relationship. Maintain a positive and engaged relationship with the hospital partner leadership team.
• Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
• Management of the customer service experience and relations at the facility and comprehensive measurement, tracking and reporting of customer satisfaction levels at…