Patient Support Coordinator

• Performing a variety of patient care support tasks
• Acting as a liaison between patients, families and the RN and provider teams
• Answering high volume phone lines including prioritizing, screening, and routing calls
• Gathering and documenting appropriate information
• Supporting prior authorizations for medication and supplies
• Managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues
• Providing research and follow-up

• High school diploma or equivalent experience
• Minimum three years of related experience in the areas of customer service, patient support, and/or office management
• Preferred Bachelor's degree
• Healthcare/ medical back office experience

Demonstrates strong patient care support capabilities, effectively acting as a liaison between patients and healthcare teams while managing customer flow and resolving conflicts. Proficient in gathering information and supporting prior authorizations in a healthcare setting.

• Patient Care Support
• Customer Service
• Office Management
• Healthcare Experience
• Conflict Resolution

• Information Gathering
• Documentation
• Prior Authorization Support
• Call Screening
• Customer Flow Management

• Communication
• Interpersonal Skills
• Problem Solving

• Healthcare
• Medical Back Office
• Patient Support