Patient Access Associate; Radiology

Patient Access Associate I

With over 150 years of caring for our community and each other in the Washington, DC area,
Howard University Hospital has a world-renowned reputation for high-quality, patient-centered care. As the nation’s only teaching hospital located on the campus of a Historically Black University, Howard University Hospital provides a superior learning environment supported by groundbreaking research, education, and positive patient outcomes.

Howard University Hospital seeks to hire a Patient Access Associate I who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone’s life every day, consider joining a team of professionals who are committed to providing exceptional service and ensuring every patient has a positive experience.

• Provides exceptional customer service to patients, family members, clinicians, third-party payers, hospital employees, and coworkers.
• Performs patient registration and verifies demographic, financial, and insurance information for patients receiving hospital and ancillary services.
• Contacts insurance carriers and/or utilizes automated insurance verification systems to determine insurance coverage and eligibility.
• Reviews and verifies insurance information through applicable eligibility systems, including HDX Eligibility.
• Follows applicable government regulations and requirements related to Medicare Secondary Payer (MSP), Medicare Secondary Payer Questionnaire (MSPQ), and Advance Beneficiary Notice (ABN).
• Obtains and verifies required patient, insurance, financial, accident, and referral information.
• Contacts patients, guarantors, family members, attorneys, or other appropriate parties to obtain missing or inaccurate information when necessary.
• Utilizes Siemens EDM (Electronic Document Management) and other applicable systems to electronically capture, scan, and maintain documents supporting the patient's electronic medical record.
• Verifies patient information in all applicable registration pathways and systems.
• Electronically scans or copies identification cards, driver's licenses, insurance cards, referrals, and other required financial or registration documents.
• Obtains signatures on required hospital and regulatory forms.
• Utilizes Soarian Scheduling and other scheduling systems to schedule appointments for hospital clinics and ancillary departments.
• Supports the Nursing Staffing Office, physicians, and hospital administrators with patient bed placement activities.
• Utilizes Tele Tracking and applicable registration systems to complete ADT transactions and accurately document changes in patient status or type.
• Communicates financial and insurance information to Financial Counselors, Case Management, and other appropriate departments when necessary.
• Enters laboratory and radiology orders into applicable hospital systems.
• Identifies self-pay patients and patients who may qualify for Medicaid and refers them to the appropriate teams for further assistance and completion of required applications.
• Collects copayments, deductibles, and other patient payments in designated service areas.
• Accepts and secures patient valuables when the Cashier's Office is closed, in accordance with hospital procedures.
• Cross-trains and provides support within various patient registration and access areas as needed.
• Maintains accuracy and confidentiality of patient information in accordance with HIPAA and hospital policies.
• Participates in department and hospital team-building activities, training, quality improvement initiatives, and workshops.
• Promotes adherence to the Health Sciences Compliance Program, Howard University Code of Ethics, and Health Sciences Standards of Conduct.
• Attends required compliance,…