Patient Services Specialist​/Prosthetics and Orthotics Clinic at Harborview

Job Description Patient Services Specialist 3 .

• Full-time, 100% FTE (40 hours per week)
• Day Shift
• Mondays
  - Fridays
• Occasional Telework after successful probationary period

Prosthetics and Orthotics Clinic at Harborview has an outstanding opportunity for a Patient Services Specialist 3 .

• Full-time, 100% FTE (40 hours per week)
• Day Shift
• Mondays
  - Fridays
• Occasional Telework after successful probationary period

• Only Level I trauma and burn center in the region
• Close proximity to public transportation
• Harborview ranks among the nation's top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

The Prosthetics and Orthotics Clinic provides spinal and upper and lower limb orthoses and prostheses to help patients recover from a lost limb, debilitating injury or disease. Patients are seen in our Eastlake Clinic or at Harborview in the Ninth & Jefferson Building on the 9th floor.

An orthosis is a brace that increases the stability of the spine or extremity. A prosthesis is an artificial limb that replaces an arm or a leg. Weoffer comprehensive consultation and custom design of orthotic and prosthetic devices to restore function and promote healing.

Our team of American Board certified prosthetists, orthotists, pedorthists, and orthotic fitters will craft prosthetic and orthotic solutions to address your unique mobility needs. We will work with you and your rehabilitation team to provide custom orthotics and prosthetics to meet the demands of everyday life and for specialized activity use.

• Schedules patient appointments consistent with patient needs and clinic scheduling guidelines in EPIC
• Works with internal authorization team to obtain authorizations and verifies insurance coverage/benefits for planned services
• Partners with clinical staff to help manage their custom patient administrative work and communicates with clinicians regularly to track progress
• Assists in processing clinic referrals and obtaining missing or incomplete referral information or documentation
• Maintains and updates provider and clinic schedules, including cancellations and rescheduled appointments
• Provides professional patient communication by answering questions, directing patients to appropriate resources, and maintaining confidentiality
• Assists with patient check-in/check-out, registration, and completion of required forms and paperwork
• Provides data management, tracking, research, and clerical support to help maintain clinic workflow and efficiency
• Identifies process issues, communicates scheduling conflicts or inefficiencies, and helps recommend workflow improvements
• Supports educational environment for clinic staff in training hospital environment
• Other Assigned duties

• High school graduation or equivalent
• Two years Patient Services Specialist 2 experience OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

As the region's only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are…