Patient Financial Counselor: Front Desk & Funding Advocate

Job Description

Job Description

UW Medicine Insurance Eligibility and Financial Counseling Services Team (IECS) has an outstanding opportunity for a Patient Financial Counselor - Front Desk Patient Support.

WORK SCHEDULE

• 40% FTE (16 hours per week)
• Variable Shift
• Onsite position at Harborview Medical Center

POSITION HIGHLIGHTS

• Act as patient advocate, independently review patient concerns for appropriate action, provide scheduling for counseling with funding options; perform work that supports the patient financial services and patient relations goals of the hospital
• Provide prompt and courteous insurance clearance service using your excellent communication skills with internal and external customers
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

Department Description

• The UW Medicine Insurance Eligibility and Counseling Services Department (IECS) functions in assisting patients to apply for appropriate funding/insurance; obtaining and verifying the insurance coverage and benefits for facility and professional services, which may include emergency services, inpatient hospitalization, transportation, rehab, therapies, nursing home placement, home health care/durable equipment, outpatient surgeries, clinical visits, and specialized procedures; also with application and verifying L&I, Crime Victims and other coverages.
• Our team values excellent customer service, timely response, accurate authorization, and courteous processing of calls

Primary

Job Responsibilities

• Schedule patients and determine appropriate financial assistance opportunities
• Manage all aspects of UW Medicine’s Financial Assistance front-desk processes
• Appropriately access patient’s needs and potential funding
• Document the progress of each case in Epic notes
• Act as a liaison to the billing department
• Demonstrates knowledge and understanding of patient privacy rights
• Accesses and uses the minimum necessary patient identifiable information to perform job responsibilities and duties for authorized purposes only

Requirements

• High school diploma or GED certificate
• One year of experience in a medical office setting
• An equivalent combination of education and experience may substitute for stated requirements

About Uw Medicine – Where Your Impact Goes Further

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. The mission of UW Medicine is to improve public health by advancing medical knowledge, delivering outstanding care, and preparing tomorrow’s healthcare leaders.

Nearly 29,000 professionals are part of the UW Medicine system, which includes:
Harborview Medical Center, UW Medical Center – Montlake, UW Medical Center – Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, Airlift Northwest

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$22.28 hourly

Pay Range Maximum

$31.86 hourly

Benefits

Other Compensation:

For information about benefits for this position, visit https://(Use the "Apply for this Job" box below)./

Shift

Alternate Work Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent)

40.00%

Union/Bargaining Unit

SEIU Local 925 Nonsupervisory

About The UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for…