Office Manager

Office Manager – Integrative Wellness Center

RISE Regenerative Medicine (Seattle, WA) $30-$34/hour + Clear Growth Path to Multi-Clinic Manager!

We're looking for someone extraordinary to become the heartbeat of our integrative wellness clinic. This isn't a role for someone who simply follows checklists—we're looking for someone who sees a broken ceiling fixture and thinks, "I got this," instead of, "Not my job."

We need someone who can research and implement new systems independently, remembers meaningful details about patients' lives, and brings both warmth and competence to every interaction.

This is a rare opportunity to run a boutique wellness practice with true autonomy. You'll serve as the operational backbone for two wellness providers, managing everything from complex scheduling and billing to lab processing and our unique Hyperbaric Oxygen Therapy (HBOT) Program.

You'll thrive on variety, enjoy solving problems creatively, and find genuine joy in creating community through wellness.

If you're someone who anticipates needs before they arise, naturally optimizes systems, and makes everyone feel genuinely cared for—we'd love to meet you.

For the right person, this role also offers significant room for growth. As RISE expands, you'll have the opportunity to advance into a Multi-Clinic Manager position, helping oversee operations and teams across multiple locations.

RISE Regenerative Medicine is a boutique integrative wellness clinic in Lower Queen Anne, Seattle, where naturopathic medicine meets genuine community. We're not your typical medical office—we're a place where providers truly collaborate, patients walk to appointments from their neighborhood, and every team member knows patients by name and story.

The Clinic Operations Manager owns the day-to-day operational excellence of RISE. You will manage the patient experience, clinic scheduling, treatment coordination, collections, inventory, laboratory processes, office readiness, and administrative follow-through.

You will be trusted to solve everyday operational problems independently, bring forward solutions, and improve systems when you notice recurring inefficiencies. You will also support RISE's social media presence by helping create, coordinate, and publish engaging clinic content.

This role is ideal for someone who combines operational maturity with professional warmth—someone who can build genuine relationships with patients while confidently upholding clinic policies, maintaining high standards, and keeping every detail moving forward.

Essential Functions

Patient Experience and Scheduling

• Create a warm, attentive, and personalized experience for every patient.
• Manage scheduling, check-in, checkout, and patient communication for two providers.
• Proactively follow up with patients, fill openings, and ensure appropriate appointments are booked.
• Respond promptly to calls, emails, text messages, and patient questions.
• Identify appropriate opportunities to request testimonials and referrals.

Treatment Operations

• Manage the daily HBOT program, including screening, scheduling, patient preparation, rooming, monitoring, cleaning, and resetting. Full certification will be provided.
• Coordinate XERF treatments, including preparation instructions, patient photos, rooming, inventory, and room resets.
• Ensure treatment rooms are consistently clean, stocked, safe, and ready.

Financial and Administrative Operations

• Create invoices and superbills and process payments through Charm and Vagaro.
• Uphold payment and cancellation policies, escalating exceptions when necessary.
• Maintain accurate EHR records and patient documentation.
• Manage laboratory processes and peptide orders from ordering through billing, tracking, and patient follow-up.

Inventory and Clinic…