Patient Accounts Rep

• Base Pay $22.74 - $33.95 / Hour
• Employee Type Non-Exempt

Location: Carolyn Downs Family Medical Center

Expected Hours : 40 hours/week

Union: Yes

$22.74– $33.95 Per hour, non-exempt, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. We use the resume submitted on your application to determine your hourly wage, so please ensure that all relevant work experience is listed in your resume. Applicants must pass an extensive background check.

Seattle Roots Community Health is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 in Seattle's Central District. Our Country Doctor Community Clinic was established in 1971 by residents of the Capitol Hill neighborhood.

Seattle Roots is passionate about serving patients of all backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving our populations, we strive to promote policies that enable us to work effectively in all situations, with patients, with coworkers, and with the community.

To improve the health of our community by providing high-quality and caring primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, healthcare is a right.

The Patient Accounts Representative I is responsible for managing patient accounts, processing billing inquiries, and ensuring timely and accurate submission of claims. This position involves direct interaction with patients, insurance providers, and healthcare providers to resolve account-related issues, process payments, and ensure proper documentation of services rendered. The Patient Accounts Representative I plays a key role in the clinic’s financial operations by maintaining clear communication with patients and insurers, ensuring compliance with regulations, and contributing to the overall efficiency of the billing process.

This position requires attention to detail, excellent communication skills, and the ability to work in a fast-paced environment. The Patient Accounts Representative I is expected to contribute to the clinic’s mission of providing high-quality care while maintaining accurate financial records and upholding customer service standards.

• Manage and maintain patient accounts, ensuring that all billing information is accurate and up to date.
• Verify patient insurance coverage, update patient information, and process insurance claims.
• Address and resolve patient billing inquiries, ensuring clarity and understanding of charges and payments.

• Submit claims to insurance companies and follow up on unpaid or denied claims.
• Work with insurance carriers to resolve billing issues, including claim denials, underpayments, and coding discrepancies.
• Research and resolve billing issues, including coding errors and missing information.
• Communicate with patients to explain their billing statements, payment options, and financial responsibilities.
• Assist patients in understanding insurance coverage and co-pays, providing guidance on how to make payments or set up payment plans.
• Provide excellent customer service in handling all patient inquiries related to their accounts.

• Process payments, including copays, deductibles, and balances due, and ensure proper documentation.
• Work with the finance department to post payments accurately to patient accounts.
• Assist patients in setting up payment plans for outstanding balances as needed.