Patient Access Coordinator

Job Summary:

Access Healthcare's Patient Access Engagement Division has been repeatedly ranked as a top place to work. If you are passionate about helping people and looking for a career with a positive impact, then you are in the right place! We offer a high-reward bonus program, comprehensive benefits, multiple opportunities for growth, a supportive work environment, and a vibrant culture. We are seeking dependable candidates who are able to handle back-to-back calls with limited breaks throughout the day, as this is a high-volume inbound call position.

Patient Access Coordinators work collaboratively with several health organizations & clinics to schedule patient appointments and provide patient support over the phone.

Shift: 8:30 - 5:00 EST

Supervisory Responsibilities:

This position has no direct supervisory responsibilities.

Duties/Responsibilities:

Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
Schedule appointments for multiple clinical sites according to client-specific protocols.

Gather & input patient demographic and insurance information into the practice management system.

Report complex clinical issues to the appropriate supervisor/client partner.

Document call activity, outcomes, and other notes as needed in the client system.

Work collaboratively with colleagues to meet the goals and objectives of the department.

Assist callers and navigate them to the appropriate resources.

Must meet attendance and performance standards.

Perform other duties as assigned.

Required Skills/Abilities:

EPIC System Experience using an EMR and scheduling software

Excellent communication skills over the phone

Ability to multi-task in a fast-paced environment with a high degree of attention to detail

Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Education and Experience:

1+ Year(s) of experience with HIPAA and patient privacy requirements.
2+ Years of experience with medical terminology, EHR systems, and insurance processes.
2+ Years of experience in healthcare customer service or clinical support environments.
2+ Years of experience working in a call center

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift to 15 pounds at a time.