Outreach Specialist, Pharmacy

As a Pharmacy Outreach Specialist , you’ll be a vital link between patients, providers, and pharmacies, helping people stay on track with the medications that keep them healthy. In this role, you’ll combine empathy, problem-solving, and clear communication to break down the real-world barriers that keep patients from taking their medications as prescribed, from cost concerns to simple forgetfulness. Your work directly improves patient health outcomes and contributes to pharmacy quality measures that matter across the healthcare system, all while building valuable skills in patient engagement, pharmacy operations, and healthcare communication.

• Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
• Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or elevate clinical barriers to a pharmacist
• Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
• Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
• Accurately document all interactions, outcomes, and identified barriers in appropriate systems.

• Identify opportunities to enhance pharmacy workflows and processes
• Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
• Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals

• High School Diploma
• Minimum 1 year of experience in a call center environment providing patient outreach
• Regular and predictable attendance;
  Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
• Excellent verbal communication, active listening, and negotiation skills
• Ability to overcome objections and build rapport with patients or customers
• Proficient with call center platforms and electronic health records (EHR) platforms
• Proficient in Microsoft Excel and Google Sheets
• Ability to work in a fast paced environment and adapt quickly to change
• Strong organizational skills with an attention to detail and accuracy
• Must have access to reliable high speed internet connection

• Associate’s Degree
• Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state

• Prolonged periods of sitting at a desk and working on a computer

Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we’ve become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model.

Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you’re eager to join a collaborative, inclusive…