Appeals Clinical Specialist

United States of America (Non-Exempt)

$52.17 - $73.30 - $94.43

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

Med Impact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join Med Impact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At Med Impact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.

We are the premier Pharmacy Benefits Management solution!

Summary

The Appeals team oversees all operational and clinical aspects of the appeals process, including intake, case processing, clinical determinations, notifications, and compliance with regulatory and accreditation standards. The Appeal Clinical Specialist is responsible for independently conducting clinical reviews as part of the appeals process. This role includes evaluating medical records, applying clinical criteria and guidelines, and making determinations regarding benefit coverage.

The Appeal Clinical Specialist ensures that all appeal reviews are completed accurately, in a timely manner, and in compliance with regulatory, accreditation, and organizational standards. This position plays a key role in supporting the integrity and quality of the appeals process from a clinical perspective managing accessibility, quality, and cost-effectiveness of drug and medical therapy for members and providers in accordance with standards established for accuracy, timeliness, productivity, client performance commitments, and regulatory requirements (e.g. State Regulations, Federal Regulations, Professional Accreditations).

This position focuses on initiating, supporting, and maintaining cost-effective, rational drug, and disease therapy, utilizing distinct but interrelated management and cross-departmental functions for appeal clinical reviews.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for providing appeal clinical support services to client plan(s) contracting for appeal clinical services. Support services will include, but not limited to, clinical review, analysis, recommendation, decision and documentation of appeal requests as required by client contracts, External Review Organization requirements and appeal delegation agreements;

• Review medication request guidelines for clinical appropriateness and operational efficiency. Assist in the revision and creation of new or existing medication request guidelines as indicated.

• Provide drug information support. Research and provide clinical literature documentation to support prior authorization decisions as indicated. May include preparation of Pharmacy and Therapeutics meeting agenda and associated meeting materials including clinical and financial reviews of individual drugs, drug classes, and current therapy for specific disease states and drug formulary review.

• Coordinate and assist in the preparation of utilization and compliance reporting for client plans. Ensure timely preparation and review of plan data and client presentations, when required.

• Coordinate and assist with projects associated with appeal program development, implementation and internal and external communications.

• Provide feedback to Prior Authorization team and Appeals and Grievances Coordinators regarding the processing of appeal cases referred for clinical review.

Client Responsibilities

This role primarily supports internal clients and may involve periodic interaction with external clients. The ideal candidate will demonstrate outstanding customer service, strong interpersonal…