Experienced Medical Insurance Collection Specialist

Experienced Medical Insurance Collection Specialist

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care solutions. Guided by our core values of Innovation, Stewardship, and Unity, we are committed to Advancing Quality and Improving Lives for the patients, providers, and communities we serve.

We are seeking an experienced Revenue Cycle Collections Specialist to join our Financial Services team. This role is ideal for a healthcare collections professional who enjoys solving complex reimbursement issues, managing denials and appeals, analyzing contracts, and maximizing claim reimbursement.

If you're looking for a remote opportunity with a company that values collaboration, accountability, and professional growth, we'd love to hear from you.

• We offer a comprehensive benefits package, including:
• Medical, Dental, and Vision Insurance
• Company-Paid Life Insurance
• Long-Term Disability Insurance
• Generous Paid Time Off
• 401(k) with Generous Employer Match
• Supportive and Collaborative Team Environment

The Revenue Cycle Collections Specialist is responsible for managing collection activities related to Targeted Drug Delivery (TDD) services. This includes reimbursement follow-up, denial management, appeals, contract analysis, payment investigation, and resolving billing-related issues with insurance carriers and other responsible parties.

The ideal candidate will possess strong healthcare collections experience, a thorough understanding of insurance reimbursement processes, and the ability to independently resolve complex account issues while maintaining compliance with federal, state, and payer requirements.

• Follow up on submitted claims to ensure prompt and accurate reimbursement
• Investigate and resolve denied, underpaid, unpaid, duplicate, and overpaid claims
• Analyze payments and denials for accuracy and proper application
• Research and resolve payment discrepancies
• Initiate and manage appeals to maximize reimbursement opportunities
• Process account adjustments, write-offs, and refund requests in accordance with company policies
• Collaborate with internal departments to obtain information required for payment resolution
• Maintain detailed documentation of all collection activity and payer communications
• Resolve denial issues within established turnaround times
• Ensure compliance with HIPAA, federal regulations, payer requirements, and company policies
• Identify opportunities to improve reimbursement and reduce outstanding accounts receivable
• Maintain knowledge of insurance plans, medical terminology, billing procedures, government regulations, and medical codes
• Develop a working knowledge of NDC numbers, metric quantities, and infusion supplies
• Support team members by sharing knowledge and best practices

• High School Diploma or GED
• 3–5 years of healthcare industry experience
• 3–5 years of medical billing and insurance collections experience
• Strong understanding of healthcare reimbursement and collection processes
• Knowledge of insurance plans, medical terminology, billing procedures, and healthcare regulations
• Experience with denial management and appeals
• Ability to analyze and resolve complex reimbursement issues
• Excellent verbal and written communication skills
• Strong attention to detail and organizational skills
• Ability to work independently in a remote environment
• Proficiency in Microsoft Outlook, Word, and Excel

• Intrathecal Pain Management experience
• Specialty Pharmacy experience
• Experience working with infusion therapies and reimbursement models
• Knowledge of NDC numbers and infusion-related supplies
• Understanding of payer contracts and reimbursement methodologies

AIS Healthcare is the nation's leading provider of advanced sterile, patient‑specific intrathecal pump medications and in‑home infusion therapies. Through innovative pharmacy services, specialized nursing support, and comprehensive care coordination, we help providers deliver exceptional patient care and outcomes.

We’re looking for positive, hardworking professionals who are passionate about making a difference in the lives of patients and providers.

AIS Healthcare | Advancing Quality. Improving Lives.