Referral Tracking Specialist

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State.

Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

We are recruiting for the following position:
Sea Mar is a mandatory COVID-19 and flu vaccine organization Position Summary The Referral Tracking Specialist is responsible for tracking Sea Mar provider referrals to specialist and imaging facilities, closing the loop on the referral with the patient, specialist and in the electronic health record.

The Referral Tracking Specialist shall monitor measure and intervene in the referrals processed by the Medical Assistants to assure that the patients are getting the care that was requested and that there is proper documentation in the EHR.

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

As a Sea Mar employee, the individual in this position commits to adherence to these values to their utmost ability and endeavors to strengthen and embody this mission daily.

• Track referrals in a timely manner for designated sites, closing the referral loop in the EHR, with the patient and specialist’s office.
• Troubleshoot why there are gaps in care and records have not been returned to primary care from specialty care.
• Assist patients in scheduling or following-up on referrals as required and understanding the next steps in their care with an external specialist or imaging center.
• Monitor and reports referrals on a daily basis and gives feedback to medical operations team members to improve efficiencies in coordination of care services.
• Assist Medical Assistants with difficult, lengthy or unusual referrals
• Understand the referral cycle from when it is ordered by the primary care provider to when the document is returned to the primary care and provider and the patient is notified of the referral
• Maintain excellent working relationships with referral agencies, staff and providers
• Work closely with the Health Information Management Department to ensure the loop is closed on all referrals and referrals are appropriately scanned into the system
• Support Sea Mar initiative such as quality measures and service as requested
• Other duties as assigned.

• Must be able to work independently
• Must be able to effectively and efficiently organize their work processes.
• Must be able to multitask, maintaining many inquiries at once.
• Must be able to maintain a courteous and professional demeanor at all times.
• Must possess excellent oral and written skills
• Must be able to read, write and communicate in English proficiently
• Must be able to interpret different types of patient medical records documents.
• Must be a critical thinker and able to troubleshoot referrals and give feedback to staff, managers, and specialist’s office.
• Proficiency in Microsoft Office products and ability to enter data in EHR and Excel and track data ongoing in Excel.
• Bilingual Spanish/English preferred.