Catering and Events Manager - Embassy Suites Hilton Seattle Pioneer Square

Overview

Job Description - Catering and Events Manager - Embassy Suites by Hilton Seattle Downtown Pioneer Square ()

Embassy Suites Seattle Downtown - Pioneer Square, 255 S King Street, Seattle 98104

Just steps away from the Lumen Field is where you will find the Embassy Suites by Hilton Seattle Pioneer Square. Our Team Members enjoy a friendly workplace environment, competitive health benefits, career growth opportunities, and the Go Hilton travel discount program. The property offers free meals during shifts. Hilton was ranked #1 on Great Places to Work and on Fortune’s World’s Best Workplaces list.

The team is currently seeking a dynamic Catering and Events Manager to join our team!

• Minimum one (1) year of hospitality management experience with direct responsibility for events, catering, or banquet operations.
• Demonstrated experience in venue and event management, including extensive client interaction and relationship cultivation.
• Proficiency with Banquet Event Orders (BEOs), event detailing, and operational scheduling is required.
• Familiarity with hotel property management and sales systems; experience with Delphi.fdc is strongly preferred.
• A relevant degree in hospitality, business development, or a related field is an asset. Professional certifications such as CMP (Certified Meeting Professional) or CPCE (Certified Professional in Catering & Events) are also advantageous.
• Schedule flexibility to support evening, weekend, and holiday events.

The hourly salary range for this role is $35.00 - $36.00 per hour and is based on applicable and specialized experience and location.

What will I be doing?

As Catering and Events Manager you are responsible for the negotiation of business through proposals and contracts to close business. Creative design of menus and events to maximize revenue and event experience. Maintain existing relationships with corporate and social accounts. As Sr. C&E Manager you are responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events.

You will be required to ensure a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner's primary contact following turnover on property and is responsible for his/her experience.

Specifically, your essential functions will be to perform the following tasks to the highest standards:

• Organize, plan and prioritize your duties by developing plans and goals.
• Timely communication to internal and external clients via telephone, email, written documents or in person.
• Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
• Demonstrate knowledge of job systems, products, systems, and processes.
• Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
• Selling and influencing both internal and external clients.
• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
• Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
• Participate in customer site inspections and assist with the sales process as necessary.
• Other duties as necessary based on business needs.

• Medical Insurance Coverage – for you and your family.
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – up to 18 days in the first year
• Parental leave program aligned with Washington State Paid Family and Medical Leave
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt-free education and professional credentials
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to pay when you need it through Daily Pay
• Employee stock purchase…