Front Desk Agent - Hilton Seattle Airport and Conference Center

Front Desk Agent – Hilton Seattle Airport and Conference Center

Job Number: HOT0CB86

The Hilton at Seattle Airport & Conference Center is a 396‑room property located across the street from Seattle‑Tacoma International Airport. The hotel is within walking distance to the airport terminal via a sky bridge opposite the hotel.

Be part of a friendly workplace that offers competitive health benefits, career growth opportunities, and the Hilton Go Travel discount program for team members, family, and friends. The property also provides free meals while on shift, free parking, and uniforms.

As a Guest Services Agent, you will be responsible for greeting and registering guests and checking guests out to deliver outstanding service and financial profitability. Your tasks include:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring the guest knows the room’s location or that a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

Commission‑based program paid out monthly based on upsell revenue generated at guest check‑out. Commission rates:

• $1‑$499 : 5% commission
• $500‑$999 : 10% commission
• $1,000 or more : 15% commission

• At least one year of customer service experience.
• Ability to communicate effectively with English‑speaking guests.
• Previous experience in a hotel front desk role is a plus.
• Working knowledge of Microsoft Office, point of sale system, and telephone.

Classification: Full‑Time

Shift Pattern: Full availability (AM, PM and overnight shifts); weekends and holidays required.

Hourly Rate: $24.39, increasing to $27.10 after 90 days of employment.

Hilton offers a comprehensive benefits package for eligible team members, including:

• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Sick Pay – Paid Time Off, 1 hour accrued after 40 hours worked
• Vacation – Paid Time Off, 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• 401(k) plan
• Pension plan – Hilton matches $1.35 per hour you work
• Employee Stock Purchasing Program
• Access to your pay when you need it through Daily Pay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistant Program
• Debt–free education – access to a wide variety of educational credentials (e.g., college degrees, high school completion, English‑language learning, digital literacy, professional certificates)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

We look for demonstration of the following Hilton values:

• Hospitality – Deliver exceptional guest experiences.
• Integrity – Do the right thing, all the time.
• Leadership – Lead in our industry and communities.
• Teamwork – Be a team player.
• Ownership – Take responsibility for actions and decisions.
• Now – Operate with urgency and discipline.

Key attributes we value include Quality, Productivity, and Customer Focus.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences worldwide each day.