Front Office Manager

The Hilton Motif Seattle is looking for its next Front Office Manager to join their dynamic team! Located on 5th Avenue in the heart of downtown Seattle, this stylish boutique hotel is nestled between Pike Place Market and Union Street and is surrounded by the city's finest restaurants, shopping, entertainment venues, museums, and attractions. This sleek urban style hotel features amenities including a vibrant award‑winning restaurant offering an extensive outdoor patio with sweeping city views, approximately 28,000 square feet of meeting space, and 319 newly redesigned rooms.

Come join the Hilton Motif Team, where you will find an award‑winning culture that our Team Members love being a part of. From a friendly workplace to competitive health benefits along with career growth opportunities and our Go Hilton travel discount program and complimentary meals while on shift. We know that you will love being a part of the Hilton Motif Seattle team!

• 2 years of hospitality management experience
• 2 years of front desk experience
• On Q and Hilton experience are highly preferred

The compensation for this position includes a base salary range of $80,200- $83,200 per year, based on applicable and specialized experience and location. In addition to the base salary, this role is eligible for a variable incentive based on upsell performance, paid as a percentage of incremental revenue generated.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family (when you avg 80+ hours a month).
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best‑in‑Class Paid Time Off (PTO) – you will accrue up to 18 days/144 hours in the first year
• Supportive parental leave program that runs concurrently with Washington State’s Paid Family and Medical Leave program. Our team members receive benefits up to Washington State’s maximum threshold per week. Hilton will then “top this up” to the weekly AB  (Annual Benefit Base Rate).
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• Matching 401(k)
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Access to your pay when you need it through Daily Pay

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated at time of guest check‑out. Upsell revenue includes room type upgrades, early check‑in fee, and late check‑out fees. Eligible for up to 15% commission pay out.
• Complimentary meals in the cafeteria while on shift
• Commuter Benefit - Unlimited city and county public transit for only $20/mo.

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check‑in/check‑out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and…