Front Desk Agent - DoubleTree Hilton Hotel Seattle Airport

Job Description

Front Desk Agent - Double Tree By Hilton Hotel Seattle Airport (Job Number: HOT0

CBYI)

Doubletree by Hilton Seattle Airport
18740 International Boulevard
Seattle 98188

The Double Tree by Hilton Hotel Seattle Airport is currently seeking a dynamic Front Desk Agent to join our team. This individual will be outgoing, detail-oriented, and proactive, with the ability to thrive in a fast-paced environment while creating a warm, efficient, and memorable experience for every guest.

The hotel is conveniently located next to Seattle‑Tacoma International Airport. The Link Light Rail station is two blocks from our door and gets you to downtown attractions like Pike Place Market, The Space Needle, and Lumen Field within 25 minutes. The hotel offers 850 guest rooms and over 34,000 square feet of meeting space.

Be part of a team that promotes a friendly workplace environment, competitive health benefits, career growth opportunities, and our amazing Go Hilton travel discount program that our team members and their families may use. In addition, the property offers free meal while on shift, free parking, and uniforms.

The ideal candidate for this role will possess:

• Full scheduling flexibility with open availability, including AM, PM, overnight shifts, weekends, and holidays.
• A minimum of 1 year of previous customer service experience in a customer/guest service role.
• Experience with OnQ is a plus.

Classification: Full Time

Shifts: Full Availability – Must have open availability (no weekly schedule restrictions) to work various shifts which include AM, PM, and Overnight.

Hourly Rate: Starting at $23.81 per hour, increase to $26.45 per hour after 90 days.

We support the mental and physical wellbeing of all Team Members so they can thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Medical Insurance Coverage – for you and your family
• Vision, Dental, Life and Disability Insurance
• Mental Health Resources
• Sick Pay – Paid Time Off, 1 hour accrued for every 40 hours worked
• Vacation – Paid Time Off, up to 40 hours awarded after first year of employment
• Go Hilton travel discount program: 110 nights of discounted travel per calendar year
• 401(k) plan
• Pension plan – Hilton to put $1.35 per hour you work
• Employee Stock Purchasing Program
• Access to your pay when you need it through Daily Pay
• Complimentary Duty Meals served in our Team Member Restaurant
• Employee Assistant Program
• Debt‑free education:
  Access to a wide variety of educational credentials (ex. college degrees, high school completion, English‑language learning, digital literacy, professional certificates and more)
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Front Office Upselling Incentive Program – Commission based program paid out monthly and is based on upsell generated revenue. Revenue is calculated as time of guest check‑out. Upsell revenue includes room‑type upgrades, early check‑in fee, late check‑out fees and late cancellation fees. Commission is calculated as follows:

• $1–$499 earns 5% commission
• $500–$999 earns 10% commission
• $1,000 or more earns 15% commission

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of the room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment,…