Guest Services Agent

Summary

If you delight in creating exceptional first and last impressions, and enjoy sharing your knowledge of Seattle to enhance our guest experience, we invite you to apply for the Guest Services Agent position at Hyatt at Olive 8.

As a Guest Services Agent, you will serve in a highly visible, guest-facing role that blends traditional Bell Desk responsibilities with select Concierge services. This position is primarily bell-focused, welcoming guests on the front drive, assisting with luggage, coordinating transportation, and communicating closely with Front Desk, Valet, and other hotel teams to ensure a seamless arrival and departure experience.

In addition, this role requires a comfort level with the Seattle area and the ability to provide elevated guest assistance through concierge-style support. Guest Services Agents may assist with transportation arrangements, restaurant reservations, and local recommendations, using personal knowledge and available resources to tailor suggestions to guest preferences.

This hybrid role offers frequent opportunities for meaningful guest interaction, casual conversation, and thoughtful service that goes beyond expectations.

This position can earn additional compensation through gratuities given at the guest’s discretion.

$27.50/hour to $28.05/hour.

• Medical insurance for you and your dependents for less than $123 per month, after 30 days of employment
• Vision Insurance
• Dental Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Full-Time Colleagues
  • 10 days (80 hours) vacation earned upon completing 1-4 years of service
  • 15 days (120 hours) vacation earned upon completing 5-9 years of service
  • 20 days (160 hours) vacation earned upon completing 10+ years of service
  • 2 floating holidays per year
  • 6 paid holidays per year
• Regular Part-Time Colleagues
  • Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must have physical stamina to lift moderate amounts of weight
• Open availability – must be able to work mornings, evenings, as well as weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or caste.