Groups Coordinator

Position Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations.

Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
• Oversee accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.
• Set-up proper billing accounts according to Accounting policies.

• Education:
  
  High school diploma or G.E.D. equivalent.
• Related
  
  Work Experience:
  
  At least 1 year of related work experience.
• Supervisory
  
  Experience:
  
  No supervisory experience.
• License or Certification:
  None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.