Arctic Club Hotel - Part time Hotel Ambassador

At Oxford Collection of Hotels, we don't just provide jobs-we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer:
Competitive pay and performance-based incentives
Medical, dental, and vision coverage for peace of mind
401(k) with profit sharing to invest in your future
Generous paid time off so you can recharge
Exclusive discounts at our properties-because you deserve great getaways, too!
Ongoing training, leadership development, and career growth opportunities

Ready to be part of something exceptional? Apply today and let's create memorable guest experiences together!

POSITION SUMMARY: The Hotel Ambassador serves as the primary contact for guests upon entry and exit of the hotel, ensuring a safe, comfortable, and well-managed environment while performing property walks and operational support. This role requires a dependable, detail-oriented individual capable of working independently while maintaining excellent guest service standards. They will coordinate and assist in all other departments as needed while upholding Oxford's cleanliness and service standards.

The Hotel Ambassador will have a guest forward focus ensuring that every guest has a stay that exceeds all expectations.

ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional care and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.

Guest Service (30%):

• Greet and assist all guests in a professional, courteous manner providing expert level recommendations
• Outwardly present yourself as courteous and professional, by wearing a proper uniform and engaging with customers as needed
• Assist with guest requests such as delivering items, providing directions, or addressing basic room concerns
• Assist guests with luggage upon arrival and departure of the hotel
• Coordinate and assist in all departments as needed to ensure a high level of guest satisfaction is achieved
• Handle guest complaints, requests, and emergencies in accordance with hotel policies
• Ensure front office and lobby areas remain orderly and presentable

Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Property Walks & Safety (35%):

• Conduct regular property walks (interior and exterior) to ensure guest comfort and safety
• Observe and report all hotel safety issues, actively maintaining a safe distance and avoiding any actions that put your or the guest at risk
• Ability to contact authorities as needed, being aware of and following hotel safety guidelines and procedures
• Respond promptly to guest or staff emergencies and follow proper incident reporting protocols
• Secure doors, exits, and restricted areas
• Maintain knowledge of emergency procedures and assist in evacuations if needed

Operational Support (30%):

• Ability to assist and supply coverage in all hotel departments as needed
• Assist as needed in department operations in the absence of Guest Experience Representatives, Housekeeping Food and Beverage and Maintenance employees as needed
• Maintain availability and knowledge to cover all front desk duties, covering shifts and all meal and rest breaks as needed
• Report maintenance or safety issues to the General Manager or Maintenance team promptly
• Provide support for early morning arrivals or departures to ensure smooth transitions between shifts

Other (5%):

• Complete a daily activity log with pertinent shift information for co-workers and leadership team
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

CORE SKILLS AND VALUES:

• Adaptability/Flexibility:
  Maintains focus and a positive attitude amidst change or under pressure
• Company Character:
  Supports company vision and values
• Customer Focus:
  Builds positive and fruitful customer relationships
• Detail Orientation:
  Is accurate and methodical with details and/or numbers
• Ethics Integrity Values:
  Ably builds trust and is widely trusted
• Interpersonal Communication:
  Relates well with people verbally and in written form
• Stress Management:
  Functions well under stress
• Team…