Assistant Housekeeping Manager

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LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

We invite you to join us today.

We are seeking a detail-oriented and service-driven Assistant Housekeeping Manager to support the Housekeeping Manager in maintaining the highest standards of cleanliness, presentation, and guest satisfaction. The ideal candidate will bring strong leadership skills, luxury hospitality experience, and a commitment to operational excellence. This role plays a vital part in ensuring the hotel consistently reflects the refined standards expected of a luxury property.

• Assist in managing daily housekeeping operations, including guest rooms, suites, public areas, and back-of-house spaces.
• Conduct regular inspections to ensure cleanliness, maintenance standards, and overall presentation meet luxury hospitality expectations.
• Supervise, train, coach, and motivate housekeeping colleagues to maintain high performance and service standards.
• Support recruitment, onboarding, scheduling, payroll coordination, and performance management processes.
• Ensure VIP arrivals, special requests, and guest preferences are executed flawlessly.
• Address guest inquiries and resolve service concerns promptly and professionally.
• Coordinate closely with Front Office, Engineering, and other departments to ensure seamless operations and timely room readiness.
• Monitor inventory levels of linens, amenities, and housekeeping supplies; control costs and minimize waste.
• Assist in managing departmental budgets and achieving financial targets.
• Ensure compliance with health, safety, sanitation, and brand standards.
• Promote sustainability initiatives and environmentally responsible housekeeping practices.
• Support continuous improvement initiatives to enhance guest satisfaction scores and operational efficiency.

• Minimum 2–3 years of housekeeping supervisory experience, preferably in a luxury hotel or upscale resort environment.
• Strong knowledge of housekeeping procedures, cleaning standards, and linen management.
• Proven leadership and team management skills.
• Excellent organizational and time-management abilities.
• Strong communication and interpersonal skills.
• Proficiency in property management systems (PMS) and Microsoft Office.
• Flexibility to work varied shifts, including weekends and holidays.

• Exceptional attention to detail and quality standards.
• Strong problem-solving and decision-making skills.
• Ability to thrive in a fast-paced, high-expectation luxury environment.
• Professional appearance and demeanor.
• Passion for delivering outstanding guest experiences.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected characteristic under federal, state, or local law. This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time.

This job description reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the job description amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position.

Team members will be required to perform any other job-related duties assigned by their supervisor. Due to the nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The team members will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.

The team members will actively follow the Lotte Hotel Seattle policies, including Equal Opportunities policies and will maintain awareness and observation of Fire and Health & Safety Regulations.

• Competitive wages
• Medical, Dental, and Vision plans hat become available on Day 1 of employment
• Retirement Savings Plan (401k) with company matching
• Two weeks of Vacation Days
• Nine paid Holidays
• Three Personal Days to use every calendar year
• Public Transportation Discount (ORCA)
• A rich culture of Team Member Recognition
• A Learning and Development program for our top performers