Overnight Valet Attendant – SeaTac Marriott

Job Summary

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. Duties include parking and retrieving guest vehicles, assisting with luggage, delivering messages, and providing information to guests.

Hourly base pay: $20.74 per hour plus tips. $2 shift differential for overnight shifts.

The work schedule is 10 pm to 8 am, Monday through Sunday.

Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan, subject to eligibility requirements based on classification, length of employment, hours worked, and location. Seasonal and temporary roles are not eligible for these benefits.

• 25% Maintains friendly demeanor, acknowledges and greets guests within five feet, uses guest last names, and salutation of the day.
• 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services, luggage storage, opens vehicle and hotel doors, and provides directions/taxi reservations.
• 20% Assists guests with directions, taxis, reservations, and other inquiries. Provides information about outlets, meeting rooms, amenities, area attractions, delivers messages, and shuttles guests to approved locations.
• 10% Explains parking rates and retrieval procedures. Issues claim checks after receiving keys, collects claim checks prior to issuing keys, and maintains ticket information (key tag, folio, location, damage survey, receipt). Calculates and collects revenue when needed.
• 35% The total of all functions equals 100% of time.

• Education:
  
  High school diploma or GED.
• Licensure/Certification:
  Valid driver’s license for the state of employment or within commuting distance.
• Work Experience:
  
  One month of related experience and/or training or equivalent combination of education and experience.
• Knowledge:
  Customer service principles, basic math (addition, subtraction, multiplication, division with currency), 24‑hour and military time, parking rates, manual transmission operation, parallel parking.
• Skills:
  
  Ability to read/write standard English, comprehend simple instructions, write simple correspondence, present information in one‑on‑one and small group settings, perform arithmetic with money, understand time, traffic, and rate systems.

The job is routine; incumbent follows established procedures and is checked/verified frequently. Decisions are made within specific operational instructions and departmental guidelines.

Work is performed outdoors. Employees must stand, sit, walk, handle, reach, climb stairs, balance, stoop, kneel, crouch or crawl. Lifting up to 100 lbs occasionally, 50 lbs frequently, 20 lbs constantly. Exposure to extreme heat and cold.

Up to 5% may be required.

Towne is an affirmative action, equal opportunity, E‑Verify participating employer. Applications are encouraged from all qualified individuals, including those with disabilities and veterans. The company considers qualified applicants with arrest and conviction records. The company complies with federal and state disability laws and provides reasonable accommodations. Contact HR Support if you need an accommodation.