Front Desk Agent - Motif Seattle

Position: Front Desk Agent - Hilton Motif Seattle
** Job Identification:
** 207668

** Job Category:
** Guest Services, Operations, and Front Office

*
* Job Schedule:

** Full time

** Salary**  $23.50 - $24.00/USD/Hourly

** Equal Opportunity Employer
** EOE, including disability/vets

** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a  
** Front Desk Agent** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Hilton Motif Seattle is looking for its next Front Desk Agent to join their dynamic team!

** The ideal candidate for this role will possess:*
* ⦁    A minimum of one year of customer service experience and six months of hotel front desk experience.

⦁    The ability to work a flexible schedule, including nights, weekends, and holidays.

⦁    Basic computer proficiency in Microsoft Word and Excel, with the ability to navigate the internet efficiently.

⦁    Previous experience with or working knowledge of the OnQ PM System for Front Desk operations is a plus!

T
** he Benefits*
* Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

+ Medical Insurance Coverage - for you and your family (when you avg. 80+ hours a month)

+ Vision, dental, life and disability insurance

+ Mental Health Resources

+ Best-in-Class Paid Time Off (PTO) - you will accrue up to 18 days/144 hours in the first year

+ Supportive parental leave program that runs concurrently with Washington State's Paid Family and Medical Leave program. Our team members receive benefits up to Washington State's maximum threshold per week. Hilton will then "top this up" to the weekly AB  (Annual Benefit Base Rate).

+ Go Hilton travel discount program: 110 nights of discounted travel per calendar year

+ Matching 401(k)

+ Debt-free education:
Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

+ Career growth and development

+ Team Member Resource Groups

+ Recognition and rewards programs

+ Access to your pay when you need it through Daily Pay

+ Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

+ Complimentary meals in the cafeteria while on shift

+ Commuter Benefit - Unlimited public transportation for only $20/mo.

+ Employee discounted onsite parking for only $50/mo.

Here's what you'll do during a typical day:

+  
** Deliver a warm welcome:
** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

+  
** Support efficient check-out:
** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

+  
** Provide hotel and local knowledge:
** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

+  
** Promote hotel services:
** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

+  
** Delight our guests:
** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

** What It Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team     member:

A passion for spreading the light and warmth of  
** Hospitality** . Acting with  
** Integrity
* * and always doing the     right thing.
Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of      
** Ownership
* * and     accountability. And a focus on the  
** Now** , bringing urgency and discipline to every moment, knowing…