Part Time Front Desk Agent - Overnight; Hotel​/Hospitality

Position Overview

The Front Desk Agent at Reside is responsible for delivering attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and s position ensures accurate guest billing, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem‑solving skills, and flexibility to work various shifts, including overnights.

• Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
• Handle all check‑ins, check‑outs, and reservation processes accurately and efficiently.
• Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
• Review and compile management reports, guest billings, and ledger transactions in a timely manner.
• Respond promptly to guest inquiries regarding services, facilities, and local attractions.
• Maintain proper operation of front desk systems and ensure adherence to property standards.
• Follow all cash handling, credit, and audit procedures in accordance with company policies.
• Maintain a clean and organized work area and ensure front desk and lobby standards are met.
• Attend all required meetings and training sessions, maintaining compliance with Reside standards.
• Support porterage and guest service functions when needed to exceed customer expectations.
• Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
• Report maintenance issues or safety hazards to the supervisor promptly and perform other duties as assigned by management.
• May include acts of porterage for customer arrivals, requests, or service resolutions.

• This position does not supervise any employees.
• May also provide cross‑training for staff.

• This position could require minimal travel, up to 5% of the time.

• High School diploma or equivalent required; college coursework in hospitality or related field preferred.
• One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
• Computer proficiency required; experience with front office or property management systems preferred.
• Customer service experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Ability to prioritize tasks and work independently or as part of a team.
• Proficiency in basic arithmetic and comfort with financial data.
• Problem‑solving and critical‑thinking skills, with the ability to anticipate guest or operational needs.
• Professional appearance and demeanor consistent with company standards.
• Ability to maintain confidentiality of sensitive information.
• Willingness to cross‑train and assist in other operational areas as needed.

• Customer Focus – Demonstrates commitment to exceeding guest expectations.
• Communication – Effectively conveys information in a clear and courteous manner.
• Initiative – Anticipates and resolves issues proactively.
• Adaptability – Remains flexible in response to changing priorities and work schedules.
• Teamwork – Collaborates effectively with colleagues across departments.
• Integrity – Handles financial and guest information with discretion and accuracy.
• Dependability – Maintains consistent attendance and reliability, including overnight or variable shifts.

This role operates in a professional hotel setting, primarily at the front desk or in the lobby area. The position requires interaction with guests, management, and other staff, with varying noise levels and pace depending on occupancy. Overnight agents work in a quieter environment with increased focus on financial reconciliation and reporting.

• Flexible and long hours may be required, including weekends, holidays, and overnight shifts.
• Light to sedentary work, occasionally lifting up to 20 pounds.
• Must be able to stand or sit for extended periods and perform repetitive tasks using computers and office equipment.

• Competitive pay.
• Commuter benefit.
• Medical, Dental, and Vision…