Front Desk Agent​/Valet Parker; PT | MarQueen Hotel

Front Desk Agent/Valet Parker - Part Time | Mar Queen Hotel

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can’t wait to return.

• Eligibility of perks is dependent upon job status
• Hourly Pay Range: $21 to $22 DOE
• Tip/Tip Pooling eligible
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay
• Benefits – Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans – with employer contribution
• Values Based Culture
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Discounted Travel)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

• Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
• Manages guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
• Conduct adequate follow-up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
• Parks and retrieves guest cars in a safe manner and in accordance with hotel standards.
• Delivers suitcases, packages, and documents as requested.
• Keeps record of calls for service.
• Greets guests at front door or car upon arrival.
• Escorts incoming and outgoing hotel guests to and from rooms, assists with luggage, and offers information pertaining to available services and facilities of hotel, points of interest, and entertainment attractions.
• Assists in de-icing of pavement, sidewalks, and other areas as applicable.
• Removes ice from guests’ windshields, provides umbrellas as necessary.
• Maintains the image of the hotel by appearing extremely presentable, well-groomed and in pressed uniform.
• Maintains safety and security of guests and team members at all times, and in all weather conditions in regard to the valet parking areas.

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required.
• Strong driving record.
• Ability to drive a manual transmission, parallel park, and other technical driving skills.
• Must have valid driver license; annual MVR report review.

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.