Director of Operations

Job Summary

The Director of Operations oversees the day-to-day and long-term operations of all rooms-related departments, ensuring exceptional guest experiences and efficient collaboration between teams. This role works closely with the General Manager to drive operational excellence and achieve property goals.

• Supervise and manage front office, housekeeping, PBX, reservations, maintenance, and dock management teams.
• Ensure guest check-in, check-out, and room allocation are performed promptly and courteously.
• Monitor room occupancy and coordinate with other departments to optimize service and maximize efficiency.
• Address and resolve guest complaints and operational issues in a timely manner.
• Oversee daily housekeeping operations, ensuring rooms and public areas meet company standards.
• Ensure compliance with credit control procedures, billing accuracy, and timely processing of guest accounts.
• Liaise with department heads to coordinate services and ensure guest satisfaction.
• Conduct regular staff performance evaluations and provide training to support professional development.
• Monitor and maintain inventory levels for supplies, linens, and cleaning materials.
• Prepare and submit annual budgetary information and updates.
• Serve as the Manager on Duty (MOD) when required.
• Participate in property meetings, reporting on room division operations and providing insights for improvement.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

• Minimum of 4 years of progressive experience in rooms operations management, preferably in hospitality.
• Strong leadership and team management skills.
• Proficiency in property management systems and Microsoft Office Suite.
• Excellent communication and interpersonal skills.
• Proven ability to handle guest complaints and resolve operational issues effectively.
• Experience in budget preparation and financial management.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with other departments to ensure seamless operations.

Primarily office-based with regular time spent overseeing rooms and public spaces. Frequent walking, standing, and occasional lifting of items up to 10 lbs. Must be available to work evenings, weekends, and holidays, depending on operational needs.

Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.