Kiana Lodge Banquet Captain

# Kiana Lodge Banquet Captain## Overview Position Type Full Time## $17.82 or DOE# ##
** PORT MADISON ENTERPRISES**###
** KIANA LODGE**###
** Banquet Captain
**** General

Position Summary:

** Directs and ensures proper execution of all scheduled banquets and meeting events. Oversees banquet functions ensuring the utmost in efficiency and service. Strives to create a Clearly Superior Customer Service experience.
** Essential Functions/Major Responsibilities:
*** Ensures smooth, efficient, professional operation of banquet functions by reviewing all room sets prior to each event
* Coordinates staffing and inventory levels with the Event Coordinator in an effort to provide excellent customer service
* Communicates frequently with the function’s meeting planner to ensure all instructions are executed correctly
* Works closely with kitchen to ensure food quality control and presentation standards
* Promotes positive customer relations, handles complaints and suggestions
* Coordinates the function set-up and break down to include proper placement of furniture
* Ensures servers utilize proper placement and removal of entrée/dessert plates, etc
** Secondary Functions:
*** Reviews all banquet menus and Banquet Event Orders (BEO) with staff
* Assists in the completion of the post-event recap
* Assists in the training of banquet wait staff
* Other duties as assigned
** Specific Job

Skills:

*** Ability to understand and implement standard operating procedures
* Reads and evaluates Banquet Event Orders
* Devises room sets for smaller functions, including table placement, food locations and décor
* Ability to demonstrate etiquette in table setting and service
* Windows based computer skills required (Word, Excel)
* Strong customer skills required
* Must be able to multi-task between functions running simultaneously
* Must demonstrate leadership skills and promote a positive environment for banquet staff## Qualifications
** Education and/or

Experience:

** High School diploma or GED required. Prior experience in Banquet Services is required. Must be at least 21 years of age.
** Job Conditions:
** Working conditions include working in an office setting with a computer and other equipment. Other conditions include working with the kitchen staff and in the banquet facility. Remains flexible and is able to prioritize multiple tasks on a regular basis. Conditions also include frequent interruptions, working evenings, weekends, and holidays
*
* Physical Requirements:

** Ability to lift 50 lbs. while standing, twisting, or bending on a regular or extended period of time. Must be able to stand and/or sit for extended periods of time. Must be able to push and pull carts and equipment. Manual and finger dexterity for operation of personal computers, adding machine and routine paperwork.
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