Operations Manager

The Onsite Experience Manager is responsible for delivering exceptional workplace dining experiences across all Seattle client accounts. This role leads the host and service lead teams, maintains Sifted service standards, develops team members, and acts as a visible operational leader on site.

This position serves as the bridge between Sifted, our clients, and our eaters. The Onsite Experience and Operations Manager ensures lunch feels effortless, polished, and memorable while building strong relationships with clients and coaching teams to perform at a high level.

Success in this role is measured through client satisfaction, service quality, team engagement, retention, and execution consistency.

This position requires approximately 40 hours per week, Monday through Friday. Flexibility to accommodate early morning / early evening tasks and urgent requests is needed.

• Lead, coach, and develop hosts and service leads
• Conduct onboarding, training, and performance reviews
• Hold regular 1:1 meetings with direct reports
• Manage accountability, recognition, and corrective action processes
• Create a culture of ownership, hospitality, and continuous improvement
• Assist in daily setup and breakdown, setting your team up for success while keeping service seamless
• Own service execution standards across all accounts
• Conduct regular and daily onsite audits and coaching visits
• Monitor host flow accuracy and setup standards
• Ensure food safety and allergen handling procedures are followed
• Lead service recovery efforts when issues arise
• Review eater and host survey feedback
• Identify trends and opportunities for improvement
• Collaborate with city and culinary leadership on menu and service enhancements
• Champion the Sifted service philosophy throughout the market
• Lead action stations, chef events, and client activations
• Coordinate event execution with culinary and operations teams

• 3+ years of hospitality, catering, restaurant, or client service leadership experience
• Experience managing and developing teams
• Strong communication and conflict resolution skills
• Comfortable working both independently and collaboratively
• Ability to lead in fast‑paced environments
• Passion for hospitality, service, and workplace culture

• Compensation starts between $75,000 and $80,000 per year
• Company‑sponsored health insurance plans, including 100% company‑paid HDHP, as well as vision and dental opt‑in
• Unlimited paid‑time‑off; 10 paid company holidays; paid winter break from Dec 24 – Jan 1
• Optional 401(k) program after six months of employment
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• Opportunities to take on larger roles within our organization and learn with a fast‑growing start‑up

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We believe that the diverse backgrounds and perspectives of our employees make us better. We strongly encourage people of color, individuals with disabilities, and lesbian, gay, bisexual, transgender, queer and non‑binary candidates to apply.