Front Desk Agent | Grove West Seattle Inn

Hospitality is more than checking guests in and out. It’s anticipating needs, creating connections, solving problems, and delivering experiences that guests remember long after they leave. If you enjoy building relationships, thinking on your feet, and making a positive impact every day, this is an opportunity to be part of something special.

• Eligibility of perks is dependent upon job status
• Hourly Pay: $21.30
• Get Paid Daily (Make any day payday)
• Paid Time off & Holiday Pay (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture (#OMGLIFE)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• “Columbia Cares” Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive—and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside.

We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

• Possesses a working knowledge of the front desk, efficiently handling the check‑in and check‑out processes according to hotel procedures and standards.
• Be knowledgeable and proficient with the property management system.
• Operate the PBX and Radio paging system according to procedures.
• Establish appropriate credit at time of guest check‑in; issue room keys and familiarize guests with the services and areas of the property.
• Manage guest issues effectively, keeping in mind both the guest’s needs and business objectives.
• Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow‑up is needed.
• Conduct adequate follow‑up with both guest and fellow team members.
• Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.

• Previous hospitality or customer service experience preferred.
• Previous experience in cash handling & computerized Point of Sale system preferred.
• Strong written and verbal communication skills required

Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Comfortable and friendly, The Grove West Seattle Inn offers an inviting atmosphere with warm, welcoming service and a casual West Seattle vibe. Guests can expect clean and comfortable guestrooms with thoughtful amenities at a great value. The Grove offers a conveniently located launchpad for visiting friends or family or exploring the area. Situated just a few blocks from the lively West Seattle Junction, guests can easily walk to the heart of the community’s arts and culture scene, shop local boutiques, and grab a bite and beverage at a variety of eateries.

With convenient transportation to and from Alki Beach and Sea Tac International Airport, The Grove is well‑positioned for making the most of a Seattle area getaway.

Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.