Arctic Club Hotel - House Person

House Person

At Oxford Collection of Hotels, we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel.

We're looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we'd love to meet you.

What We Offer:

Competitive pay and performance-based incentives Medical, dental, and vision coverage for peace of mind 401(k) with profit sharing to invest in your future Generous paid time off so you can recharge Exclusive discounts at our properties—because you deserve great getaways, too! Ongoing training, leadership development, and career growth opportunities

The House Person at one of Oxford's Four-Diamond luxury or boutique-style hotels is responsible for maintaining Four-Diamond standards of cleanliness and organization throughout the hotel. This position supports the housekeeping and operations teams by ensuring all public spaces, hallways, and back-of-house areas are immaculate, well-stocked, and guest-ready at all times. The Houseperson also assists with delivering supplies, setting up for special events, and responding to guest requests to enhance the luxury guest experience, The House Person plays a crucial role in striving to meet and exceed Four-Star service standards, delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times

Public Area Cleaning and Sanitizing (70%):

• Maintain pristine cleanliness throughout all indoor and outdoor public areas of the hotel, including lobbies, hallways, meeting rooms, restrooms, stairwells, elevators, the pool area, fitness center, business center, entrances, walkways, parking areas, and surrounding grounds
• Perform routine dusting, vacuuming, mopping, and polishing to uphold Four-Diamond standards
• Maintain outside areas by picking up trash, cleaning ashtrays, and policing the dumpster area
• Stock and organize housekeeping closets and carts, ensuring efficiency for room attendants, may include taking supplies directly to room attendants
• Empty room attendant carts of soiled linen and trash
• Clean and remove spots from corridor walls and doors; polish and clean mirrors, room numbers on guest room doors, and elevator doors
• Maintain the cleanliness of the hotel van and comply with all food safety, sanitation, safety standards, and security procedures
• Report any maintenance repairs as needed

Perform all tasks in compliance with federal, state, and local food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.

Guest Relations (20%):

• Greet guests with warmth and hospitality, providing directions and expert-level recommendations when requested
• Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
• Escort guests to rooms if requested, manage luggage, and deliver supplies, flowers, and packages
• Transport guests using a company vehicle when necessary

Other Duties (10%):

• Maintain hotel reader boards, stock the gift shop (if applicable), assist with meeting room setup, and communicate effectively with all hotel staff
• Adhere to attendance policies and maintain regular availability for scheduled shifts
• May participate in the drivers program or other hotel-related duties as assigned

Additional tasks may be assigned, modified or changed as no employee has any inherent right to any particular job or authority.

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