Regional Workplace Operations Manager

Regional Workplace Operations Manager

The Regional Workplace Operations Manager sits at the intersection of workplace experience, events, and gathering & culture. This role is responsible for bringing our brand to life by creating an intentional, welcoming, and high-functioning office experience that enables employees, leaders, and guests to feel connected, productive, and inspired.

You are the primary steward of the employee and guest experience within your office. You create a hospitality-forward environment where people feel welcomed, supported, and connected to Airbnb and each other.

• Maintain a visible, approachable, and highly responsive presence within the office community.
• Create a warm, thoughtful, and highly responsive environment where employees and visitors feel genuinely welcomed and cared for.
• Lead with calmness, flexibility, and attention to detail while balancing multiple priorities and adapting to changing business needs.
• Support and guide vendors and partners to operate as one cohesive hospitality team in service of the office community.

• Establish and maintain office operating standards that ensure consistency of hospitality, communication, service delivery, and workplace experience.
• Monitor office utilization, employee feedback, operational performance, and service quality to identify opportunities for improvement.
• Contribute local insights and best practices that help shape the evolution of workplace standards across the broader portfolio.
• Develop repeatable processes and playbooks that enable scalable, high-quality office experiences.

• Oversee the holistic daily office experience, ensuring the space operates smoothly and delivers a welcoming, hospitality-forward environment for employees and guests.
• Have a strong sense of ownership and treat the office as your listing.
• Serve as the day-to-day steward of the office environment, ensuring it is operationally seamless, hospitality-forward, and consistently ready to support great work.
• Provide operational oversight and direction to on-site vendors and service partners.
• Direct and orchestrate on-site vendors for food, facilities, events, and hospitality to ensure consistent service delivery and experience quality. Own escalation management and drive resolution.
• Partner closely with Security, IT, and other operational teams to ensure seamless day-to-day operations.
• Act as the “Voice of the Office,” helping employees navigate the workplace experience and ensuring the office feels connected, informed, and supported.
• Monitor employee sentiment and proactively identify opportunities to improve the office experience, communication, and engagement.

• Ensure the office is consistently prepared to support high-visibility visits, events, and business moments.
• Partner with Regional Gathering Programs to support successful delivery of offsites, leadership visits, and strategic gatherings.
• Provide local stakeholder coordination, hospitality leadership, vendor management, and onsite execution support as needed.
• Support onsite execution for local events, offsites, and engagement activities, ensuring thoughtful hospitality, operational excellence, and strong attendee experience.
• Adapt office experiences to local needs while maintaining consistency with Airbnb culture and values.

• Develop strong relationships with local leaders, executive admins, Airfinity groups, cross-functional partners, and other key stakeholders.
• Act as a trusted partner and connector across teams, helping identify opportunities to strengthen office culture, engagement, and employee experience.
• Partner with leaders to support meaningful moments of connection within the office and across teams.

• 6–9+ years of experience in workplace experience, hospitality, events, employee engagement, operations, or related fields.
• Experience owning and executing programs, events, or operational experiences end-to-end.
• Strong hospitality mindset with a passion for creating thoughtful and high-quality experiences.
• Experience…