F&B Supervisor Smith Tower

Food & Beverage Supervisor

The Food & Beverage Supervisor has a pivotal role, responsible for overseeing the seamless operations of the observatory bar, and all private, consumer, and mix-in events. Beyond ensuring exceptional service delivery, this position plays a crucial role in coaching and mentoring F&B team members, fostering a positive work culture, and motivating them to excel in generating revenue through Food & Beverage sales.

With a keen focus on guest and client satisfaction and operational efficiency, the Food & Beverage Supervisor leads by example, driving excellence in service while maximizing revenue opportunities across all F&B channels.

What's you'll do:

The Brass Tacks

• Prepare weekly schedules for Front of House taking into consideration fluctuations in business to control labor costs.
• Work with Operations Manager and Kitchen Manager to manage menus, inventory, and ordering.
• Submit payroll and gratuity sheets to each individual F&B team member before each pay period end.
• In coordination with F&B leadership, assist in interviewing for front of house staff.
• Train and supervise all front of house staff, in partnership with the Lead Server and Lead Bartender, in proper service excellence and test server knowledge about menu offerings.
• Work as the Banquet Captain (separate job description) in planning and executing events (private and consumer), including completion, distribution, and follow through of production plans/run of shows.

• Administers state liquor laws as they pertain to operations daily.
• Ensures a safe work environment, reporting unsafe conditions and equipment that need repair immediately and that the work area is clean and orderly throughout the operations.
• Oversee all aspects of front of house service for the observatory bar with opening, midday, and closing tasks.
• Manage all aspects of the floor, including host, creating an efficient flow for both front and back of house.
• In coordination with the Operations Manager, schedule and conduct quarterly and annual performance reviews with all year-round front of house staff.
• Work with Operations Manager to promote staff cross training and increase efficiency within the F&B Department as well as other departments.
• Other duties as assigned by management.

The Nitty Gritty

• 2+ years of supervisory experience and/or training in comparable food service operation. Craft cocktail bar experience preferred.
• The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, customers, and the public
• Team centric and the ability to successfully lead the F&B Team through effective leadership.
• Must be flexible and able to perform multiple tasks and work in stressful situations.
• Strong client/customer service skills with the ability to be solutions oriented
• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook).
• Ability to stand up and down for more than three (3) hours at a time.
• The ability to de-escalate, be organized, and handle busy operations.
• The ability to communicate independently, clearly, and effectively.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
• Ability to lift (25+) Pounds.
• Basic math skills required.

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Where you'll work:
In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they've never seen before. Today, it features an entirely new visitor experience including a ground-floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails.

Smith Tower carries on its legacy of memory-making through leading tours that provide fascinating insight into the building's renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open-air Observatory.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities,…