Guest Service Agent

Description

FRONT DESK AGENT
- Full-Time

Downtown Seattle - 1101 4 th Ave. (4 th & Spring)

Pay for this role is $23.45/HOUR

COMPANY DESCRIPTION

Kimpton Hotel Monaco Seattle, situated in the heart of downtown, offers a luxurious yet playful experience with its bold, newly renovated design. Known for its jaw-dropping lobby, spacious guestrooms, and a unique vibe, the award-winning hotel provides a relaxing and stylish escape. Guests are steps away from iconic destinations such as Pike Place Market, the Waterfront, and Lumen Field. Dining experiences at Marin showcase the culinary diversity of the Pacific Northwest, offering seasonal, locally-sourced cuisine in vibrant settings.

Kimpton Hotel Monaco Seattle is dedicated to creating unforgettable experiences for every guest.

POSITION SUMMARY

As a Front Desk Agent, you're often the first — and last — impression our guests take with them. You'll own the arrival and departure experience from start to finish, handle phone operations, and navigate guest requests with genuine care and a knack for making people feel like they belong. More than checking boxes, you'll be an advocate for the hotel, a creator of ridiculously personal moments, and the kind of person guests remember long after checkout.

CORE RESPONSIBILITIES

• Pre-assign rooms based on VIP status, repeat guest history, packages, and special requests — the details matter here.
• Welcome guests through check-in and checkout with confidence, warmth, and professionalism.
• Answer every call promptly and knowledgeably, leaving guests with complete, accurate information every time.
• Monitor room availability and review daily selling status using the yield management system.
• Open, balance, and secure your shift bank, accurately handling cash, check, and credit card transactions.
• Verify credit limit reports and ensure proper credit policies are followed throughout your shift.
• Complete all shift checklist items (AM, PM, or Overnight) before you clock out.
• Communicate seamlessly across departments — Reservations, Sales, Housekeeping, Engineering, and Valet — via phone and radio.
• Follow established key control procedures and submit lost & found articles with completed reports.
• Stay sharp on all fire and emergency procedures.

WHAT YOU BRING

• Experience in a customer-facing role — you're comfortable with people and it shows.
• A flexible schedule, including availability for evenings, weekends, and holidays.
• A calm, solutions-first approach when guests need a little extra support.
• Comfort with hotel systems and a sharp eye for entering information accurately.

Refreshingly Human.

That’s how we describe the Kimpton culture. Not a tagline — a way of being. It’s what you’ll feel the moment you walk through our doors, and it’s what keeps our teams coming back.

Kimpton founder Bill Kimpton believed one thing above all else: hire the right people and get out of the way. From day one, this brand was built on empowerment — giving people the freedom to be creative, take chances, learn from mistakes, and do what’s right. That vision sparked something special in 1981, and it still runs through everything we do across 80+ hotels worldwide.

If that sounds like the kind of place you’ve been looking for — read on.

Be 100% You

If you join us, you won’t be asked to leave yourself at the door. Your quirks, your tattoos, your accent, your personal style — all of it is not just welcome here, it’s celebrated. Being professional at Kimpton doesn’t mean being a clone. It means showing up as your full, authentic self and doing the work with your own flair.

Be the Ultimate Host

At Kimpton, you’ll be empowered to act. To be creative. To read the room, anticipate what a guest needs before they ask, and do what you truly believe is right — without waiting for permission. We hire people we trust, and then we trust the people we hire.

Spark Joy

Beyond great service lives something more lasting: emotional impact. Spark Joy is about the moments guests carry with them long after checkout — the ones that make Kimpton feel different from anywhere else. You’ll have the power to create those moments every single day.

INCLUSION & BELONGING

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