Airport Lounge Spec - Training - SEA

Company

Alaska Airlines

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

The Airport Lounge Specialist is responsible for handling complex, escalatedmember and guest inquiries, and delivering guidance and mentorship to other lounge employees at Alaska Airlines. As a member of the lounge team, this individual contributor role supports the day-to-day lounge operations and delivers an exceptional experience for our guests.

• Focuses on lounge experience and ensuringes guest service standards are maintained or exceeded.
• Delivers exceptional customer service while handling escalated guest situations.
• Monitors operational workflows within all lounge areas and provides operational coverage as needed.
• Supervised to ensure lounge signs, appearance, and overall lounge offerings follow all program guidelines.
• Provides input on interim solutions to facility, equipment, and technology concerns to ensure all tools are available and in proper working condition, and communicates progress with Lounge Manager and team.
• Assists in mentoring of lounge employees on lounge processes and procedures.
• Follows established procedures, with additional research, to monitors employee compliance with all Alaska lounge policies, uniform policies, airport badging/licenses and state food and beverage permits, informing leadership as appropriate.
• Supports the Lounge Manager with ordering, inventory and invoicing processes.
• Notifies on-call staff as needed to cover sick call-outs.

Our tattoo policy for this role is the following:
No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand.

Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permittedif they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Required

• 2 years of experience in customer service, or related area.
• Detail oriented and highly organized, with ability to multi-task and work independently and well under pressure with limited guidance in a fast-paced environment.
• Ability to effectively deal with people, motivate others, and constructively resolve personnel issues.
• Excellent communication skills (e.g., verbal, written, and listening).
• Ability to address people courageously, directly, and candidly
• Professional, reliable, and enthusiastic.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Ability and willingness to work weekends, holidays, and various shifts.
• Ability to stand for long periods of time.
• Ability to bend, squat, stoop, reach and grasp.
• Ability to lift up to 50 pounds.
• Willingness to serve alcohol.
• Must be able to obtain State Food Handlers Certification and Alcohol Seller/Server Certification.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• 1 year of lounge concierge experience.
• Airline industry experience.
• Leadership experience.
• Familiarity with the lounge program, including offerings, policies, and operational procedures.
• Sabre/IMAGE and computer experience (Windows environment), Solar, and MyAlaska.

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

USD $25.74/Hr.

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length…