Guest Services Ambassador (Part Time

Guest Services Ambassador (Part Time)

The Ambassador role is not a front desk receptionist hiding behind a desk, generating paperwork, and swiping credit cards. At Populus Seattle, the Ambassador owns the guest experience, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed. The ambassadors are exquisite hosts, just as comfortable arranging the details of a surprise proposal, as they are giving a hotel tour to a curious neighbor or maneuvering a bell cart.

The Ambassador knows the ins and outs of both the hotel and the surrounding community, and with a gracious demeanor and warm presence makes every guest entering the lobby feel at ease, knowing that they have selected the right place. This position turns details and tidbits about guests into recognition and actions that make a stay at Hotel Westland a personal, one-of-a-kind experience.

$25.00 hourly rate

Part Time Hours

Paid Vacation, Seattle Paid Sick and Safe Time

401(k) Retirement Plan with employer match

Paid time off to volunteer for the causes you care about in your community

Strong sense of belonging through diversity, equity, and inclusion

Demonstrate passion and genuine care for all aspects of a guest's experience, handling all interactions with the highest level of hospitality and professionalism, understanding that the hotel guest is your guest

Own all aspects of a guest's experience from beginning to end by ensuring accurate and thorough reservation details, an inviting arrival, recommendation of local experiences, and a seamless departure, ascertaining satisfaction throughout and adjusting as necessary

Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest, as our service style and standards are a guide to help you use sound judgment

Serve as the tour guide for all hotel experiences a guest may encounter, following your intuition to uncover each guest's likes or dislikes enabling you to add a personalized touch that creates a special memory

Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels, from pre-arrival to post-departure

You are fanatical about the details of each guest, ensuring that all requests are delivered, and no aspects are overlooked to deliver a seamless experience

Always prioritize the guest's satisfaction, adjusting your actions and behaviors to support what the guest needs at any given moment. You adjust easily and do not hesitate to wear a variety of hats to support the experience, acting as bellman, valet, or greeter as the situation demands

Display professionalism and discretion throughout all guest interactions, maintaining a consistently calm and engaging presence

Demonstrate expert knowledge of the position's service standards, procedures, and practices, utilizing this knowledge to independently remedy guest concerns and proactively suggest recommendations to the Guest Services Manager to improve upon the services offered to our guests

Collaborate effectively with co-workers and other departments to ensure guest needs are met. You work cooperatively with others, mending relationships if disagreements arise, and are responsive to feedback

Seize any opportunity to go beyond the expectations of the position to assist with a guest's needs, help a co-worker, cross-train in another department, or fulfill a reasonable request by a manager

Passion for the people, place, and culture of our community

Minimum of two (2) years of experience in guest/customer service for luxury goods or services; or comparable combination of education and experience

Professional proficiency of the English language in reading, writing and verbal communication

Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals

Ability to lift up to 25 lbs. for handling guest luggage

Ability to push a bell cart with guest luggage that may contain up to 100 lbs.

Ability to work shifts: AM (7:00am-3:30pm) and PM (3:00-11:30pm), that may include weekends and holidays

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