Housekeeping Supervisor ("Supervisor​/a del Departamento de Limpieza"

Job Details Level: Experienced

Job Location:

Mayflower Park Hotel
- Seattle, WA 98101

Position Type:
Full-Time/Part-Time

Salary Range: $23.50 - $25.00 Hourly

Job Shift: Any

Job Category:
Hospitality
- Hotel

Supervise the daily operations of the Housekeeping Department, administer and coordinate housekeeping functions in assigned sections, as well as assume all Executive Housekeeper's functions in his/her absence. Work with Room Attendants to educate them on the ABCs of Housekeeping to ensure consistency.

• Supervise all laundry and housekeeping staff members, holding them accountable and responsible for their work performance.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house.
• Perform daily room inspections to ensure rooms are clean and maintained following the hotels brand standards.
• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
• Log Lost and Found items and answer inquiries to maintain controls and ensure guest satisfaction.
• Respond to guest requests, concerns, and problems to ensure guest satisfaction.
• Provide training, coaching, and counseling to all housekeeping staff members and provide performance feedback to ensure maximum efficiency.
• Ensure health/sanitation standards are being met to achieve a high level of cleanliness and guest satisfaction.
• Work with Room Attendants to ensure daily calendar tasks are completed.
• Communicate with Room Attendants if rooms do not meet quality standards, ensure issues are corrected in a timely manner.
• Ensure guest requests are completed in a timely manner.
• Inspect Room Attendant carts and closets to ensure that they are properly stocked, clean and organized.
• Ensure VIPS and loyalty members rooms are ready and inspected by check-in time.
• Ensure Daily show rooms are ready and inspected.
• Work with Housemen and Public Area Attendants to maintain cleanliness of glass doors and windows through the assigned building.
• Always use proper two-way radio and phone etiquette when communicating with co-workers.
• Ensure cleanliness of all trash chute rooms by delegating daily assigned work to House Attendant.
• Maintain cleanliness of hallways and stairwells (Vacuum/carpet exaction).
• Maintain cleanliness of all hallway lamps, i.e., sconces and ceiling lamp.
• Maintain cleanliness of elevators.
• Maintain cleanliness of hallway telephone and furnish with supply.
• Support Room Attendant by cleaning and stripping guest rooms as needed.
• Report maintenance issues and necessary room repairs. Ensure unacceptable rooms are not released back to inventory until items are addressed.
• Ensure work area is clean when finished
• Responsible for being knowledgeable about hotel groups and events and modifying room amenities/supplies as necessary.
• All other duties assigned by manager or supervisor.

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect supervisors.

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside. Temperature is moderate and controlled by hotel environmental systems.
• Must be able to stand and exert well-paced mobility for up to four (4) hours in length.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 45 lbs. as needed.
• Must be able to push and pull carts and equipment weighing up to 250 lbs.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
• Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Talking and hearing occur continuously in the process of communicating with other staff, guests, and supervisors.
• Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
• Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.

• Must be able to speak, read, write, and understand the primary language used in the workplace.
• Requires good communication skills, verbal, written and electronic.
• Must have excellent leadership capability and customer relations…