Bell​/Valet Supervisor

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Since 1924, the Fairmont Olympic Hotel has stood at the center of Seattle, not just geographically, but culturally. Generations of guests have arrived and left as part of the story: dignitaries and rock stars, brides and business titans, locals marking milestones they'll tell their grandchildren about.

Our colleagues don't just work here. They hold the keys, to a guest's first unforgettable Seattle visit, to a memory that outlasts the stay, to the moments that make the us the Olympic.

Join the legacy. A century of stories has been written here; become part of what's written next.

We invite you to join the world of luxury hospitality at Fairmont Olympic as our new FT Bell/Valet Supervisor!

Under the direction of the Director of Guest Services, the Bell/Valet Supervisor will be responsible for supporting their manager in ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. This role is pivotal in providing engaging, sincere, personalized service and is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at the Fairmont Olympic Hotel.

The Guest Services Supervisor will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

• Maintains a high level of professionalism in all aspects of job performance.
• Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance
• Ensures Fairmont standards, procedures, and practices (LQA, Forbes, etc.) are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
• Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests
• Assist in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands
• Policies are adhered to in order to prevent damage and loss of guest’s belongings and hotel property. Responsible for regular maintenance of equipment including hotel vehicle(s), bikes and bell carts
• Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
• Performs any and all other tasks which are assigned by management.

• Embrace the Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Minimum of 2 years’ previous experience in Valet/Bell operations.
• Supervisory experience preferred
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
• Passion for guest service, strong guest service orientation and training skills required
• Excellent communication and customer service skills.
• Proficiency in Windows XP and MS Office required
• Need a valid driving license
• Ability to work a variety of hours/days/holidays/weekends as business needs require
• Visa Requirements: Must be legally eligible to work in the United States.

• Must be able to stand on feet throughout the shift, with intermittent periods of walking;
• Must be able to frequently lift and carry up to 25 lbs at shoulder height;
• Must be able to occasionally push/pull up to 75 lbs
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.
• Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis;
• While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat);
• Must be able to climb stairs occasionally,…