Associate Director of Hospitality & Visitor

Associate Director of Hospitality & Visitor Experience

The Associate Director of Hospitality & Visitor Experience serves as the operational leader of the Visitor Experience department, partnering with the Senior Director to translate departmental strategy into coordinated action while cultivating a culture of exceptional hospitality across all visitor-facing operations. This position oversees the Frontline Operations Manager and Manager of Volunteer Programs while providing leadership and guidance to the broader Visitor Experience frontline leadership team, including Frontline Supervisors.

As the Senior Director's primary partner in departmental operations, the Associate Director serves as the department's operational integrator - aligning people, processes, and priorities across Visitor Experience to build organizational capacity and ensure consistent, welcoming, and hospitality-driven visitor experiences across all SAM locations.

This position is responsible for:

• Department Leadership & Integration – 35%
• Radical Hospitality & Service Excellence – 25%
• Operational Excellence – 20%
• Business Administration – 15%
• Other Duties – 5%

We are looking for candidates with:

• Required Qualifications
• Preferred Qualifications

FLSA Status:
Full Time, Exempt

Reports To:

Senior Director of Visitor Experience

Work Location:

Seattle Art Museum - Downtown Location

Benefits include a fully employer paid HMP medical plan or an employee contribution PPO plan, dental, vision, and basic life insurance/LTD/AD&D, Flexible Spending Account, Short Term Disability, Supplemental Dental Insurance and participation in SAM's 403b retirement plan.

Following 1 year of service and 1,000 hours worked, SAM makes a discretionary 3% employer contribution regardless of participation and provides an employer match program. Historically, this contribution has been made annually.

Additional benefits include paid time off for vacation, PSST, bereavement leave, and jury duty, 11 scheduled holidays, 1 paid floating holiday, a subsidized unlimited Orca card, onsite fitness facility, and an EAP. FT Staff also receive a Patron level membership to SAM, a Tier III membership to the American Alliance of Museums and discounts to museum shop and programming.

The Seattle Art Museum will consider reasonable accommodations for all employees with disabilities to perform the essential functions/duties of this position. If you need an accommodation during the application or interview process, please contact (Use the "Apply for this Job" box below). candidates, we ask that, if possible, you wait until you're invited to a screen, online technical assessment or interview before requesting an accommodation.

SAM is proud to be an equal opportunity employer and we are committed to fostering a respectful, inclusive, and welcoming workplace for all employees and volunteers. Guided by our mission to connect art to life and engage diverse communities, we strive to create a sense of belonging for all of the communities we serve. All qualified candidates will receive consideration for employment without regard to race, national origin, marital status, sexual orientation, gender identity, disability, military status, or any other protected characteristic

$109,000 - $109,000 a year