Kiana Lodge Banquet Captain

PORT MADISON ENTERPRISESKIANA LODGE Banquet Captain General

Position Summary:

Directs and ensures proper execution of all scheduled banquets and meeting events. Oversees banquet functions ensuring the utmost in efficiency and service. Strives to create a Clearly Superior Customer Service experience.

Essential Functions/Major Responsibilities:

Ensures smooth, efficient, professional operation of banquet functions by reviewing all room sets prior to each event

Coordinates staffing and inventory levels with the Event Coordinator in an effort to provide excellent customer service

Communicates frequently with the function’s meeting planner to ensure all instructions are executed correctly

Works closely with kitchen to ensure food quality control and presentation standards

Promotes positive customer relations, handles complaints and suggestions

Coordinates the function set-up and break down to include proper placement of furniture

Ensures servers utilize proper placement and removal of entrée/dessert plates, etc Secondary Functions:

Reviews all banquet menus and Banquet Event Orders (BEO) with staff

Assists in the completion of the post-event recap

Assists in the training of banquet wait staff

Other duties as assigned

Specific Job

Skills:

Ability to understand and implement standard operating procedures

Reads and evaluates Banquet Event Orders Devises room sets for smaller functions, including table placement, food locations and décor Ability to demonstrate etiquette in table setting and service

Windows based computer skills required (Word, Excel)
Strong customer skills required

Must be able to multi-task between functions running simultaneously

Must demonstrate leadership skills and promote a positive environment for banquet staff

Education and/or

Experience:

High School diploma or GED required. Prior experience in Banquet Services is required. Must be at least 21 years of age.

Job Conditions:

Working conditions include working in an office setting with a computer and other equipment. Other conditions include working with the kitchen staff and in the banquet facility. Remains flexible and is able to prioritize multiple tasks on a regular basis. Conditions also include frequent interruptions, working evenings, weekends, and holidays

Physical Requirements:

Ability to lift 50 lbs. while standing, twisting, or bending on a regular or extended period of time. Must be able to stand and/or sit for extended periods of time. Must be able to push and pull carts and equipment. Manual and finger dexterity for operation of personal computers, adding machine and routine paperwork.
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