Overnight Supervisor

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Full Time Seattle, WA, US

2 days ago Requisition

Salary Range: $32.00 To $35.00 Hourly

LOTTE HOTEL SEATTLE is hiring passionate and talented hospitality professionals to join our journey in Seattle and share a great story that pursues love, freedom, and life to move the hearts of our guests. We are seeking professionals who are looking for a place that inspires them, challenges them, and makes them proud of where they work.

The role of the Overnight Supervisor is to oversee and coordinate operations during the overnight shift, ensuring smooth service delivery and operational efficiency. This position is responsible for supervising hourly team members, ensuring compliance with hotel policies, and maintaining high standards of guest service and safety, this position is also expected to report potential policy violations to management for handling.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• EDUCATION:
  
  High school diploma or equivalent required. Bachelor’s degree in a related field preferred.
• EXPERIENCE:
  
  Previous experience in a supervisory role within hotel front office operations, including guest room management and night audit, preferred.
• SKILLS/ABILITIES:
  • Strong communication and organizational skills.
  • Ability to handle multiple tasks in a fast-paced environment with high attention to detail.
  • Ability to analyze operational data and communicate with management for continuous improvement.
  • Strong problem-solving abilities.
  • Fluent in English (both written and verbal) to effectively communicate with guests and team members.
  • Ability to work independently while fostering a team-oriented environment.
  • Results-oriented with a commitment to achieving operational goals.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint) and other relevant software.
  • Knowledge of hotel and restaurant operations, including relevant laws and safety regulations.
• WORK SCHEDULE:
  
  Flexibility required to work nights, weekends, and holidays as necessary to meet operational needs.

• Must have strong verbal and written communication skills to lead team members and provide clear guest service instructions.
• Must be proficient in basic computer skills and able to use hotel management systems and point-of-sale software.
• Familiarity with applicable hotel industry regulations, including safety, sanitation, and guest privacy laws.
• Ability to supervise and guide a team to meet operational standards.

• Front Desk/Night Audit
• Manage late-night arrivals, departures, and guest inquiries.
• Resolve escalated guest concerns, ensuring high satisfaction.
• Night Audit Processes
• Balance daily financial transactions and ensure system accuracy.
• Run audit reports, identify discrepancies, and troubleshoot issues.
• Lobby Oversight & Security
• Monitor and ensure the safety of the lobby and front desk area.
• Coordinate with security and engineering teams for any concerns
• Supervisory Oversight of Other Departments
• Houseman/In-Room Dining Operations
• Ensure efficient completion of guest requests and cleanliness in common areas.
• Engineering/Maintenance Coordination
• Handle urgent maintenance issues and communicate with engineers for repairs.
• Conduct nightly property walkthroughs to identify and report problems.
• Overnight Cleaners & Facility Readiness
• Inspect…