Front Desk Agent; Hotel​/Hospitality

Downtown Seattle, WA
104 Pine St
Seattle, WA 98101, USA

• On-site
• Operations
• Full-Time
• Requisition #: FRONT
  001422

Position Type: Full time

Compensation: $21.30 - $24 per hour

Location: Reside Seattle Downtown - 104 Pine Street

Schedule: S chedule will vary to accommodate business needs and will be posted in advance. Typical shifts are 8:00am - 5:00pm or 2:00pm - 11:00pm.
* Schedules may change based on business needs. May include holidays and alternate workdays or hours as needed.

Reside is an industry leader in the alternative-accommodations industry, designed to blur the lines between hotels and apartments. With operations in over 200 United States cities and 130 foreign destinations, the Reside family of brands delivers multi-platform logistics-based housing solutions that combine the efficiencies and high-touch service of a small company with the scope and capabilities of a global organization.

The Front Desk Agent is responsible for delivering attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and s position ensures the accuracy of guest billings, reconciles financial transactions, and supports property operations by maximizing room revenue and occupancy. The role requires excellent communication, organizational, and problem-solving skills, as well as flexibility to work various shifts, including overnights.

What you’ll be doing:

• Greet, welcome, and assist guests in a friendly and professional manner throughout their stay.
• Handle all check-ins, checkouts, and reservation processes accurately and efficiently.
• Reconcile transactions and audit daily reports to ensure accuracy in financial and statistical data.
• Review and compile management reports, guest billings, and ledger transactions in a timely manner.
• Respond promptly to guest inquiries regarding services, facilities, and local attractions.
• Maintain proper operation of front desk systems and ensure adherence to property standards.
• Follow all cash handling, credit, and audit procedures in accordance with company policies.
• Maintain a clean and organized work area and ensure front desk and lobby standards are met.
• Attend all required meetings and training sessions, maintaining compliance with Reside standards.
• Support porterage and guest service functions when needed to exceed customer expectations.
• Communicate effectively with all departments to ensure guest satisfaction and operational efficiency.
• Report maintenance issues or safety hazards to the supervisor promptly.
  
  Perform other duties as assigned by management.
• To support our goal of exceeding customer expectations, the role may include acts of porterage for customer arrivals, requests, or service resolutions.

Supervisory Responsibilities:

This position does not supervise any employees.

May also provide cross-training for staff.

Travel:

• This position could require minimal travel, up to 5% of the time.

What you’ll bring:

• High School diploma or equivalent required, college coursework in hospitality or a related field preferred, or equivalent experience.
• One year of experience in a hotel front office or related field preferred (overnight auditing experience a plus).
• Computer proficiency required; experience with front office or property management systems preferred.
• Customer service experience strongly preferred.

What we are looking for:

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in handling financial transactions.
• Ability to prioritize tasks and work independently or as part of a team.
• Proficiency in basic arithmetic and comfort with financial data.
• Problem-solving and critical thinking skills, with the ability to anticipate guest or operational needs.
• Professional appearance and…