HR Operations Service Delivery Analyst

HR Operations Service Delivery Analyst

Our Corporate Functions are made up of teams that support Expedia Group, including our Global Finance Org., Traveler and Partner Service Platform, Legal Team, Strategy and Corporate Development Team, and People & Places Org.

The HR Operations Service Delivery Analyst is responsible for managing and optimizing HR processes and services to ensure efficient and effective delivery of HR support to employees. This role involves collaborating with various HR teams, ensuring compliance with policies and regulations, and continuously improving HR Operations service delivery. Additional responsibilities include management of intake items from across the People Team and facilitation, monitoring and reporting of HR Operation rhythms and KPIs.

• Facilitate HR processes including onboarding, offboarding, employee records management, and HR platform administration (Service Now and Workday)
• Work across regional and COE teams to plan for and support rollout of enhancements and cyclical work
• Work across HR Ops teams to ensure all HR processes are documented, streamlined, and compliant with company policies and legal requirements
• Support wider global Ops teams to identify, support, and roll out change improvement programs
• Partner across locations to drive consistency, best practice sharing, and program implementation (e.g., employee onboarding)
• Conduct analysis of HR metrics and feedback to drive improvements in service quality and efficiency.
• Work closely with HR Business Partners, Total Rewards, Payroll, and other HR teams to ensure cohesive and efficient HR operations.
• Participate in cross‑functional projects and initiatives to support organizational goals.
• Involve key decision‑makers and stakeholders in the review process.
• Ensure alignment and collaboration across departments.

• Education:
  
  Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent work experience)
• HR Operations: 3+ years of experience in HR Operations or shared services environment, with exposure to global or multi-regional processes
• Project Management:
  Proven track record of managing HR projects or change initiatives using a structured methodology (e.g., Agile, PMP), including planning, execution, and stakeholder communication
• Process Improvement:
  Experience documenting, streamlining, and implementing HR processes to ensure compliance and efficiency
• Data Analysis:
  Ability to analyze HR metrics and feedback to identify trends and recommend improvements
• Stakeholder Management:
  Demonstrated ability to influence and collaborate with cross‑functional teams and senior stakeholders
• Communication
  
  Skills:
  
  Strong written and verbal communication skills

The total cash range for this position in Seattle is $67,500.00 to $94,500.00. Employees in this role have the potential to increase their pay up to $, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role. Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience.

Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E‑Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.