People Operations Coordinator

Seattle Campus
The Museum of Flight
9404 East Marginal Way South
Seattle, WA 98108, USA

The People Operations Coordinator supports the mission of The Museum of Flight by providing coordination, administrative support, and first-level HR assistance across core People Operations functions. Often a first point of contact for staff, supervisors, and external stakeholders, the People Operations Coordinator provides information and guidance, answers routine questions, and triages complex or sensitive issues to the appropriate People Operations team member.

This role supports and serves many areas across the people operations function, including recruiting, onboarding, benefits, learning and development, policies and procedures, and general administrative duties such as employee files, compliance records, and employment reports. As a key member of the People Operations team, the People Operations Coordinator supports, executes, and maintains a full range of people-centered programs and initiatives.

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential job functions.

• Support the People Operations team by providing coordination and assistance with the implementation of people-centered programs and the day-to-day operations of human resources functions.
• Assist with recruitment by managing external job postings, assisting with screening process including screening applicants for high-volume recruiting, conducting reference checks, and scheduling and coordinating interviews.
• Oversee and manage email inquiries and provide timely information, resolution, or triage to the responsible parties.
• Understand and adhere to privacy and confidentiality practices, guidelines, and all applicable federal, state, and local regulations and company policies.
• Update and maintain staff files and HRIS (human resources related databases) including new hire documentation, separations, leave of absences, performance management, compensation, and benefits.
• Verify and track People Operations Budget (e.g., purchase orders, reconciling invoices, credit card statements) and HR related expenditures.
• Coordinate employee recognition programs, events, communication, and special projects.
• Coordinate and facilitate onboarding, provisioning necessary equipment and access, orientation, and training of new employees and ensure all federal, state, and local guidelines are followed.
• Assist Museum staff and supervisors with people-related policies and procedures by communicating, ensuring compliance and providing interpretation.
• Develop strong working relationships with the People Operations team and Museum staff to provide seamless support and trusted guidance.
• Assist the People Operations team with compliance requirements (EEOC, ACA, Form 5500, etc.) and ensure deadlines are met.
• Coordinate the separation process including communication, records management, vendor communication, and exit surveys and interviews.
• Perform routine tasks required to administer and execute human resources programs including but not limited to compensation, benefits, recruiting, compliance, performance management, recognition, policies and procedures, and training and development.
• Perform other tasks as assigned.

Education & Experience

• Associate's degree in business, Human Resources, Psychology, or related field required. Bachelor's degree preferred. A combination of education and experience may be considered in lieu of education.
• Two (2) years’ work experience providing administrative support within a Human Resources or People Operations department for functions such as recruiting, administrative support, HR operations, compensation, benefits, or learning and development.
• Experience in a non-profit organization, preferred.

Knowledge

• Demonstrated knowledge of interviewing techniques and legally compliant screening strategies.
• Demonstrated understanding of file maintenance and administrative best practices.
• Knowledge of Human Resources Information Systems (HRIS), Applicant Tracking Systems (ATS), or other HR-related systems.
• Knowledge of purchase orders, budgets, invoices, preferred.
• Basic working knowledge of local, state, and federal employment law and regulations including EEO, HIPPA, ADA, ADEA, FLSA, FMLA, WAPFMLA, ACA, and COBRA.

Skills

• Excellent organizational skills, attention to detail, and follow-through.
• Excellent time management skills with the ability to meet competing deadlines.
• Strong interpersonal skills with the ability to work with a diverse population of staff, vendors, visitors, and volunteers.
• Effective communication skills with people at all levels of the organization.
• Computer proficiency in Microsoft Office/365,…