Workday & ServiceNow Employee Service Coordinator

Employee Service Coordinator

We are seeking a detail-oriented Employee Service Coordinator to support HR operations and employee lifecycle transactions within a shared services environment. In this role, you will manage high-volume HR transactions, maintain data accuracy within HR systems, and ensure timely resolution of employee-related requests. The ideal candidate has strong experience working with Workday and HR service management tools such as Service Now, along with a strong understanding of HR operations and employee lifecycle processes.

Responsibilities:

• Process and manage employee lifecycle transactions in Workday, including:
• new hires
• job changes
• reorganizations
• compensation updates

• Monitor and manage HR cases and requests through Service Now
• Ensure data accuracy and integrity when processing HR transactions
• Complete routine audits and data validations
• Support offer approvals and background check processes
• Communicate delays, issues, or compliance concerns to recruiters and hiring managers
• Collaborate with cross-functional teams including HR, Talent Acquisition, Payroll, and Benefits
• Maintain strict confidentiality of employee and organizational data
• Support continuous process improvements within HR operations
• Assist with additional HR operational projects as needed

Experience:

• 2+ years of Workday experience supporting employee lifecycle transactions
• Experience working within HR operations or HR shared services environments
• Experience managing a high-volume ticket or request queue
• Familiarity with Service Now or similar case management systems
• Strong attention to detail and data accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to maintain confidentiality when handling sensitive employee information

Skills:

• HR operations or HR shared services
• Workday experience
• Service Now or similar case management systems

Education:

• Bachelor's degree or equivalent experience.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.