People Operations Lead

Seer Interactive is a digital marketing consultancy that harnesses compassion, data, technology, and AI to make a mark on our communities—our coworkers, our clients, our industry, and our neighbors. We relentlessly pursue the truth, bringing together millions of data points from quantitative and qualitative sources, enhanced by responsible, human-centered AI. Our purpose is to unlock potential across these communities, envisioning a world where doing the right thing is intuitive and informed.

At Seer, we see AI as a catalyst for innovation, collaboration, and creativity. Regardless of your division or discipline, leveraging AI is a core part of how we deliver smarter, faster, and more strategic outcomes for our clients. Our AI Council drives company-wide integration by focusing on education, purposeful implementation, and continuous learning—ensuring that AI is embedded in how we think, operate, and grow.

Seer is a remote‑first agency and a Certified B‑Corp, with team members across the country. If an office environment is more your style, this position can also sit in our HQ office in Philadelphia. We can only consider candidates based in the U.S. who can work continental U.S.

-based hours.

At Seer, we pride ourselves on innovation and standing out. We're a Digital Marketing Agency powered by Big Data to drive integrated, holistic strategy for our clients. We get excited at the thought of bringing together millions of data points from disparate data sets to drive empathy‑fueled opportunities and insights  Data, automation, and problem solving at scale: it's what we love.

• Serve as Seer's People Partner (HRBP) across all business units: act as a trusted advocate, building relationships with leaders and employees, balancing empathy with sound guidance to align people strategy with business goals.
• Handle complex situations with judgment and care: own sensitive employee relations matters end‑to‑end, including conflict resolution, medical accommodations, leave cases, and legal partnerships.
• Lead and project manage organization‑wide people initiatives: own cross‑functional programs from philosophy setting through execution and communication, advise on compensation strategy, and report to the VP of People on organizational health.
• Own learning & development and manager enablement: set the philosophy and roadmap for organizational learning, build and facilitate content for lunch & learn and LMS, and translate listening into actionable enablement experiences.
• Lead bi‑annual performance calibrations: facilitate calibration sessions, coach leaders for consistency and fairness, and surface patterns for strategic recommendations.
• Manage and develop the People Operations team: coach the People Operations Senior Associate and maintain knowledge of core PX programs and vendor relationships.
• Champion culture and engagement: partner with the VP of People Experience to assess business unit health and surface opportunities for belonging and culture building.
• Innovate through AI and tooling: identify opportunities to streamline people workflows, build or commission AI‑powered tools and automations to reduce friction for managers and team members.

• Exceptional emotional intelligence: natural empathy and strong interpersonal skills.
• Strategic, human‑centered problem solving: balance people and organizational needs to create beneficial solutions.
• In‑depth people and organizational insight: read unspoken dynamics to act preemptively and address potential conflicts.
• Culture leadership: passion for cultivating a strong, values‑driven culture, inspiring engagement and commitment.
• Exceptional communication and influence skills: conduct tough conversations, give constructive feedback, and inspire action through storytelling.
• Leverage AI and automation for people insights: use AI analytics to identify trends in engagement, retention, and performance.
• Enhance efficiency with AI‑powered tools: streamline HR processes such as feedback analysis, performance tracking, and talent development.
• Cross‑functional platform fluency: navigate and administer core HR and learning platforms (Small Improvements,…