People & Culture Manager, Employee Relations

The People & Culture Manager, Employee Relations & Compliance is responsible for overseeing employee relations, workplace investigations, employment law compliance, policy administration, and regulatory requirements across the organization. This role serves as a trusted advisor to operational leaders, supporting the resolution of employee concerns while ensuring compliance with federal, state, provincial, and local employment laws.

• Provides guidance and support to People & Culture team members regarding employee relations, compliance, and policy matters.
• Assists in the development and delivery of workplace investigations, policy compliance, and employment law.
• Serves as a mentor and subject matter expert on employee relations and compliance best practices.

• Leads and facilitates employee relations programs and related initiatives throughout the organization.
• Advises management on the appropriate resolution of employee relations issues, performance concerns, disciplinary actions, and workplace conflicts.
• Conducts and oversees workplace investigations, including harassment, discrimination, retaliation, and other employee complaints.
• Ensure compliance with applicable employment laws and regulations and partners with legal counsel when necessary.
• Coordinates responses to external agency inquiries, including EEOC, Department of Labor, unemployment, wage and hour, and other regulatory matters.
• Assists in managing legal claims related to employment matters, partnering with internal stakeholders and external counsel as needed.
• Supports workers' compensation processes, including investigation, documentation, reporting, and claim tracking.
• Maintains, develops, reviews, and updates company policies and procedures.
• Performs other related duties as required.

• Excellent verbal, written, and interpersonal communication skills.
• Thorough knowledge of employee relations, workplace investigations, employment law, and HR compliance principles.
• Strong conflict resolution, mediation, and problem-solving skills.
• Ability to exercise sound judgment while handling sensitive and confidential information.
• Ability to build credibility and maintain positive working relationships at all organizational levels.
• Knowledge of federal, state, provincial, and local employment regulations.
• Proficiency in Microsoft Office Suite and Human Resources Information Systems (HRIS).

• Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field required.
• Minimum of 5 years of Human Resources experience with an emphasis on employee relations, compliance, workplace investigations, and policy administration.
• Experience supporting multi-site operations preferred.
• Professional HR certification (SHRM-CP, SHRM-SCP, PHR, SPHR, CPHR, or equivalent) preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to occasionally travel as required.
• Must be able to lift up to 15 pounds at times

With our depth of knowledge, our focus on innovation and our never-ending desire for self-improvement, Pal American is your best choice when looking for a dedicated security partner committed to exceeding your highest expectations.
SECURITY SERVICES FROM THE INDUSTRY'S TOP EXPERTS
Our mission is to provide our clients with the finest security services and products that enable them to run their operations with minimal effort, backed up with a strong commitment to our people. Pal American seeks to create and maintain an environment where every employee is rewarded according to their contribution and well supported by our company training.