Management and Program Analyst (Workforce Management

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Seattle Field Office, Mission Support Division, Location Negotiable After Selection - You must choose one of the below locations. This is NOT a remote working position.

• Blaine, Washington
• Seattle, Washington

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.
NOTE:
Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the  Required Documents  section below for additional resume requirements.

You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Gathering information on workforce management issues and preparing summaries to assist management officials with program reviews, service improvements, or policy-related actions.
• Assisting with organizational and workflow reviews by documenting current processes, identifying administrative concerns, and elevating recommended changes for consideration.
• Communicating with internal program contacts to obtain information, track action items, and support coordination of workforce management improvement activities.
• Compiling and checking staffing, attrition, position, projected vacancy, and recruitment information to support workforce tracking, backfill planning, and management reporting.
• Processing or supporting personnel program actions involving employee awards, appraisals, labor-management matters, workers' compensation, or performance management in accordance with established requirements.

You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Reviewing workforce management processes to identify operational issues, support organizational priorities, and recommend improvements to administrative workflows.
• Researching personnel program changes, policy requirements, and organizational issues to develop options and recommendations for management consideration.
• Coordinating with program offices, management officials, workforce management partners, and hiring support offices to support workforce management initiatives and resolve implementation issues.
• Analyzing staffing levels, position data, attrition trends, projected vacancies, and recruitment activity to support backfill planning, workforce tracking, and management reporting.
• Supporting personnel program activities involving awards, appraisals, labor-management matters, workers' compensation, performance management, and employee guidance by applying established laws, regulations, policies, and procedures.

Successful completion of Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M. from an accredited college or university may substitute for the experience required at this level. This education must demonstrate the knowledge, skills, and abilities necessary to do the work. Check with your school to determine how many credits comprise three years of graduate education.

If that information is not available, use 54 semester or 81 quarter hours. You are required to submit proof of your claim.

Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified in the table, and may be computed by first determining the applicant's total qualifying experience as a percentage of the experience required for the grade level; then determining the applicant's education as a percentage of the education required for the grade level;

and then adding the two percentages. The total percentages must equal at least 100 percent to qualify an applicant for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grade GS-11. More information on this qualification standard is located here.

There is no education substitution at the GS-12 grade level for this occupation.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

• Meet all qualification requirements, including education if applicable to this…