Director of People & Culture Operations

Director of People & Culture Operations

The Director of P&C Operations provides operational human resources leadership and day-to-day remote P&C support for a portfolio of 5+ properties. Serving as the primary P&C partner to property leadership teams, this position helps ensure consistent application of P&C policies, employment practices, employee relations processes, and talent management programs across assigned locations.

The Director of P&C Operations works closely with company leaders to address workforce challenges, support employee engagement, manage employee relations matters, and promote a positive workplace culture. The role partners with Talent Acquisition, Benefits, Learning & Development, and HRIS, to ensure effective delivery of P&C services.

Let's start off with the most important part-what's in it for you:

The Perks

* Eligibility of perks is dependent upon job status

• Salary Range: $ DOE
• Incentive Eligible
• Cellphone Reimbursement
• Get Paid Daily (Make any day payday)
• Self Managed PTO (Because Balance Matters)
• Benefits - Medical, Dental, Vision, Disability, 401K
• HSA/FSA Plans
  -with employer contribution
• Values Based Culture (#OMGLIFE)
• Culture Add (Creating Space for Fresh Perspectives)
• Referral Bonus (Get Paid to Recruit)
• Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
• Employee Assistance Program
• "Columbia Cares" Volunteer Opportunities
• Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
• Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
• Online Learning Platform to Help You Grow!
• Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)

Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us.

We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What Success Looks Like:
Your Impact

• P&C Business Partnership
  • Serve as the primary P&C contact for General Managers and property leadership teams.
  • Provide day-to-day P&C guidance and support across assigned properties.
  • Build strong relationships with leaders to support operational and workforce needs.
  • Advise managers regarding policy interpretation, employee concerns, performance issues, and people management practices.
  • Partner with leaders to identify opportunities to improve employee engagement, retention, and workplace culture.
• P&C Leader
  • Provide direct leadership, coaching, and performance management for P&C Business Partners supporting assigned properties.
  • Establish clear expectations, priorities, and service standards to ensure consistent P&C support across all locations.
  • Conduct regular one-on-one meetings to provide guidance, remove obstacles, and support professional development.
  • Develop the capabilities of Business Partners in employee relations, investigations, manager coaching, policy interpretation, performance management, and compliance.
  • Ensure consistent application of company policies, practices, and People & Culture initiatives across all assigned properties.
  • Support and/or lead property transitions under the guidance of the VP of P&C Ops and Transitions.
  • Review and provide direction on complex employee relations matters, investigations, corrective actions, and workplace concerns.
  • Monitor workload distribution and resource allocation to ensure effective support for all properties.
  • Serve as an escalation point for Business Partners on sensitive employee, leadership, and organizational issues.
• Employee Relations
  • Manage complex employee relations matters and workplace investigations.
  • Conduct GM and more complex property investigations involving complaints, policy violations, harassment allegations, and workplace conflicts.
  • Provide recommendations regarding corrective action and performance management.
  • Ensure consistent application of policies and employment practices across all assigned properties.
  • Support conflict resolution and encourage productive employee-manager relationships.
• Leadership Support and Coaching
  • Coach senior leaders, GMs and managers on employee relations, performance management, accountability, and leadership effectiveness.
  • Support disciplinary processes and documentation.
  • Assist leaders in addressing attendance, conduct, and performance concerns.
  • Reinforce leadership practices that promote employee engagement and retention.
• Seattle Support Center Leader
  • Represent…